Rep AI vs Yuma AI

Pricing, features, platforms and who each one suits — side by side.

Rep AI

AI sales and support agents for online stores on Shopify and WooCommerce

From $12/moVisit site

Yuma AI

AI agents that resolve ecommerce support tickets, pre-sale questions and social DMs

From $1200/moVisit site

Choose Rep AI if…

you want the lower entry price ($12/mo vs $1200/mo)
you're in its core audience: ecommerce merchants, customer support teams

Choose Yuma AI if…

you're in its core audience: ecommerce and dtc brands, cx and customer support managers

Side by side

FeatureR

Rep AIY

Yuma AI

Pricing modelFree trialFree trial

Starting price$12/mo$1200/mo

Free plan

Free trial

API

Open source

Trains AI on your content—Yes, unless you opt out

Data retentionDeleted when no longer required for original purpose, unless legally justified to retainPer contractual agreements; deletable on request or after defined retention periods

Security and compliance—SOC 2 Type II, GDPR, CCPA

Omnichannel inbox—

Human handoff—

AI takes actions

Shopify/ecommerce data

PlatformsWebWeb

CategoryCustomer SupportCustomer Support

CompanyRep AI Technologies Inc.Yuma AI Inc.

Based in—United States

Founded2021—

Part of——

Key features

R Rep AI

Natural-language product search, comparisons and checkout inside chat
Buying-signal detection for hesitation, comparisons and abandoned carts
Automated order tracking, cancellations, address changes and returns
Rep Inbox helpdesk with AI ticket summaries and routing rules
Handoff to human agents with full conversation history
Insights on unanswered questions, drop-off reasons and competitor mentions
Klaviyo sync for conversation-based segmentation
MCP server for reviewing store data and approving AI answer edits

Y Yuma AI

End-to-end resolution of WISMO, returns, refunds and cancellations
Takes actions in Shopify, subscription and shipping tools
Plugs into Gorgias, Zendesk, Kustomer, Gladly and Re:amaze
15-20 safety checks on every reply before sending
Adjustable confidence threshold with handoff to humans
Builds tested playbooks from an uploaded SOP
Product-page Q&A widget for pre-purchase questions
Facebook and Instagram comment and DM moderation

Plans and prices

From each vendor's site. Prices change — confirm before buying.

Rep AI

SalesFrom $12/month

SupportFrom $49/month

ConciergeFrom $130/month

EnterpriseCustom

AI channels add-on$0.75 per AI-resolved conversation

Rep Inbox add-onFrom $8/month for 50 tickets, plus $20 per agent per month

Yuma AI

Starter$14,400/yr (~$1.20 per resolution)

Growth$40,000/yr (~$0.83 per resolution)

Scale$90,000/yr (~$0.75 per resolution)

Higher volumeCustom

Strengths and limitations

Rep AI

14-day free trial on every plan with no credit card required
No annual commitment, and yearly billing is 20% less than monthly
Hands conversations to Gorgias, Zendesk, Kustomer, Freshdesk or Richpanel without custom development
MCP server is read-only by default, and edits need approval before going live

No permanent free plan is listed
Email, Instagram, Facebook Messenger and WhatsApp AI cost $0.75 per resolved conversation
Overage is on by default for new subscribers, at $1.20 per resolution
Vendor pages disagree on the Sales starting price: $12 on pricing, $99 on the home page

Yuma AI