J
JMicrosoft Dynamics 365 Field Service vs Salesforce Field Service
Pricing, features, platforms and who each one suits — side by side.
VS
M
Choose Microsoft Dynamics 365 Field Service if…
- you want the lower entry price ($50/mo vs $80/mo)
- you want to trial it before paying
- you're in its core audience: field service managers, dispatchers
S
Choose Salesforce Field Service if…
- you're in its core audience: field service managers, dispatchers
Side by side
Feature Microsoft Dynamics 365 Field Service Salesforce Field Service
Pricing modelFree trialPaid
Starting price$50/mo$80/mo
Free plan
Free trial
API
Open source
PlatformsWeb, iOS, AndroidWeb, iOS, Android
CategoryField ServiceField Service
CompanyMicrosoft CorporationSalesforce
Based inUnited StatesUnited States
Founded—1999
Part of—Marc Benioff
Key features
M Microsoft Dynamics 365 Field Service
- Work order management with Copilot assistance
- Scheduling and resource dispatching
- Planned maintenance agreements
- Vendor and contractor management
- Dynamics 365 Guides and Remote Assist
- Returns processing
- Technician performance analysis
- Scheduling Operations Agent (preview)
S Salesforce Field Service
- AI-powered scheduling and route optimization
- Dispatcher Console with automated job assignment
- Offline mobile app for technicians
- In-field quoting and payments
- Work order, asset and service contract management
- Contractor portal and app access
- Customer self-service portal and appointment booking
- CRM Analytics and Field Service Intelligence
Plans and prices
From each vendor's site. Prices change — confirm before buying.
Microsoft Dynamics 365 Field Service
Field Service Contractor$50/user/mo
Field Service$105/user/mo
Resource Scheduling Optimization (add-in)$30/resource/mo
Copilot CreditsPre-purchase or pay-as-you-go
Salesforce Field Service
Contractor Plus$80/user/mo or $32/login
Dispatcher$175/user/mo billed annually
Technician$175/user/mo billed annually
Field Service Plus$230/user/mo billed annually
Agentforce 1 Field Service$650/user/mo billed annually
Strengths and limitations
Microsoft Dynamics 365 Field Service
- Free trial available
- Contractor plan at $50/user/month for external technicians
- Includes Guides and Remote Assist in full plan
- Access from web, mobile and Microsoft 365
- Plans are billed yearly
- Optimization and agents cost extra
- Agents require an Azure subscription
- Scheduling Operations Agent is still in preview
Salesforce Field Service
- Prices published per plan in USD and other currencies
- Mobile apps for iOS and Android with offline access
- Contractor plan offers per-login pricing
- Integrates with Service Cloud and Sales Cloud
- Per-user plans require an annual contract
- Unlimited Edition pricing is higher ($330–$380 per user)
- Several AI features are paid add-ons or need Flex Credits
- No free plan
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Built from each vendor's public website; we haven't tested them hands-on. Editorial policy