Z
ZIntercom Fin vs Siena AI
Pricing, features, platforms and who each one suits — side by side.
I
Choose Intercom Fin if…
- you want the lower entry price ($49.5/mo vs $750/mo)
- you need an API to build on
- you want to trial it before paying
- you work on WhatsApp
- you're in its core audience: customer support teams, ecommerce businesses
S
Choose Siena AI if…
- you're in its core audience: consumer brands, e-commerce customer experience teams
Side by side
Feature Intercom Fin Siena AI
Pricing modelFree trialPaid
Starting price$49.5/mo$750/mo
Free plan
Free trial
API
Open source
Trains AI on your contentYes, unless you opt out—
Data retentionData deleted within 30 days after opting out of fine-tuning—
Security and complianceSOC 2 Type II, ISO 27001, ISO 27701, ISO 42001, HIPAA, GDPRSOC 2 Type II, GDPR
AI voice/phone agent—
Omnichannel inbox—
Human handoff
AI takes actions
Shopify/ecommerce data
Help center/portal—
HIPAA compliant—
PlatformsWeb, API, Slack, WhatsAppWeb, Slack
CategoryCustomer SupportCustomer Support
CompanyIntercomSiena Labs, Inc.
Based in—United States
Founded2011—
Part of——
Key features
I Intercom Fin
- Resolves conversations across chat, email, voice, SMS and social
- Procedures for multi-step tasks like refunds and account updates
- Works with Intercom, Zendesk, Salesforce, HubSpot, Freshdesk
- Simulations and regression testing before changes go live
- Insights, QA tools, alerts and recommendations
- Connects to systems through API, Data Connectors and MCP
- Supports dozens of languages around the clock
- SSO, SCIM, and data hosting in the US, EU or Australia
S Siena AI
- Automated order updates, return labels, refunds and replacements
- Subscription skip, pause and swap handling with upsell suggestions
- Shopping Agent for product recommendations
- Social Agent for product questions and community moderation
- Copilot for drafting on-brand replies and translations
- AI Personas, guardrails and granular policy controls
- Collaborative AI Routing that explains each handoff
- Siena Docs knowledge base with a branded public help center
Plans and prices
From each vendor's site. Prices change — confirm before buying.
Intercom Fin
Fin with your current helpdesk$0.99 per outcome (50-outcome monthly minimum, about $49.50/mo)
Fin with Intercom helpdeskFrom $0.99 per outcome + $19 per seat/mo
Pro add-onFrom $100/mo
Copilot add-on$35 per user/mo
Fin VoiceCustom
Siena AI
Platform fee$750/month
Automation Pack$0.90 per ticket automated
Support & ImplementationPricing on request
Strengths and limitations
Intercom Fin
- 14-day free trial with unlimited outcomes and no credit card required
- Works with existing helpdesks, not only Intercom
- Pay per outcome, with no charge for unresolved handoffs
- Certifications include SOC 2, ISO 27001 and HIPAA
- 50-outcome monthly minimum
- Qualification outcomes cost $9.99 each
- Fin Voice pricing is custom and limited to select customers
- Analytics and Operator features require the Pro add-on, from $100/mo
Siena AI
- Integrates with six named helpdesks, including Zendesk, Gorgias and Intercom
- Published pricing: $750/month platform fee plus $0.90 per automated ticket
- Siena Docs is included in the plan at no extra cost
- Platform fee includes an unlimited sandbox
- No free plan or free trial is mentioned on the pricing page
- Support and implementation pricing is not published and must be requested
- Per-ticket charges come on top of the $750 monthly platform fee
- No mobile app is listed
More comparisons
Other options to consider
ZZ
Free trial
T
TT
From $24.17/mo
T
AI customer service and live chat that answers questions and drives store sales
Customer SupportAPI
K
KK
Paid
G
GG
From $10/mo
F
FHelpdesk ticketing with AI agents and agent copilot for customer service teams
From $19/mo
F
From $19/mo
F
Helpdesk ticketing with AI agents and agent copilot for customer service teams
Customer Support
R
RR
From $12/mo
Built from each vendor's public website; we haven't tested them hands-on. Editorial policy