Z
ZIntercom Fin vs Structurely
Pricing, features, platforms and who each one suits — side by side.
I
Choose Intercom Fin if…
- you want to trial it before paying
- you work on Slack, WhatsApp
- you're in its core audience: customer support teams, ecommerce businesses
S
Choose Structurely if…
- you're in its core audience: sales and call center teams, mortgage and real estate firms
Side by side
Feature Intercom Fin Structurely
Pricing modelFree trialContact for pricing
Starting price$49.5/mo—
Free plan
Free trial
API
Open source
Trains AI on your contentYes, unless you opt out—
Data retentionData deleted within 30 days after opting out of fine-tuningKept for period necessary to fulfil purposes, unless law requires longer
Security and complianceSOC 2 Type II, ISO 27001, ISO 27701, ISO 42001, HIPAA, GDPRCCPA
AI voice/phone agent—
Omnichannel inbox—
Human handoff—
AI takes actions—
Shopify/ecommerce data—
Help center/portal—
HIPAA compliant—
PlatformsWeb, API, Slack, WhatsAppWeb, API
CategoryCustomer SupportSales Assistants & CRM
CompanyIntercomReinform, Inc.
Based in—United States
Founded2011—
Part of——
Key features
I Intercom Fin
- Resolves conversations across chat, email, voice, SMS and social
- Procedures for multi-step tasks like refunds and account updates
- Works with Intercom, Zendesk, Salesforce, HubSpot, Freshdesk
- Simulations and regression testing before changes go live
- Insights, QA tools, alerts and recommendations
- Connects to systems through API, Data Connectors and MCP
- Supports dozens of languages around the clock
- SSO, SCIM, and data hosting in the US, EU or Australia
S Structurely
- Inbound and outbound AI voice calling
- Two-way SMS and email follow-up
- Appointment and callback scheduling
- Live call transfers to human reps
- Automatic call dispositions and CRM updates
- Document collection during conversations
- AI power dialer inside Salesforce
- REST APIs, webhooks and MCP for headless builds
Plans and prices
From each vendor's site. Prices change — confirm before buying.
Intercom Fin
Fin with your current helpdesk$0.99 per outcome (50-outcome monthly minimum, about $49.50/mo)
Fin with Intercom helpdeskFrom $0.99 per outcome + $19 per seat/mo
Pro add-onFrom $100/mo
Copilot add-on$35 per user/mo
Fin VoiceCustom
Structurely
Small TeamCustom (platform fee + usage)
Large TeamCustom (platform fee + usage)
Enterprise / Build Your OwnCustom
Strengths and limitations
Intercom Fin
- 14-day free trial with unlimited outcomes and no credit card required
- Works with existing helpdesks, not only Intercom
- Pay per outcome, with no charge for unresolved handoffs
- Certifications include SOC 2, ISO 27001 and HIPAA
- 50-outcome monthly minimum
- Qualification outcomes cost $9.99 each
- Fin Voice pricing is custom and limited to select customers
- Analytics and Operator features require the Pro add-on, from $100/mo
Structurely
- Usage pricing from $0.07/min voice and $0.02 per SMS or email
- No per-seat licensing
- Supports voice, SMS, RCS, email and chat in one platform
- Can run headless or white label through its APIs
- Platform fees are not published; you have to contact sales
- APIs and webhooks are not part of the Small Team plan
- No self-serve free plan listed
More comparisons
Other options to consider
ZZ
Free trial
T
TT
From $24.17/mo
T
AI customer service and live chat that answers questions and drives store sales
Customer SupportAPI
K
KK
Paid
G
GG
From $10/mo
F
FHelpdesk ticketing with AI agents and agent copilot for customer service teams
From $19/mo
F
From $19/mo
F
Helpdesk ticketing with AI agents and agent copilot for customer service teams
Customer Support
S
SS
From $750/mo
Built from each vendor's public website; we haven't tested them hands-on. Editorial policy