Z
ZIntercom Fin vs Vapi
Pricing, features, platforms and who each one suits — side by side.
I
Choose Intercom Fin if…
- you work on Slack, WhatsApp
- you're in its core audience: customer support teams, ecommerce businesses
V
Choose Vapi if…
- you want a free plan to start with
- you want the lower entry price ($29/mo vs $49.5/mo)
- you're in its core audience: developers, customer support teams
Side by side
Feature Intercom Fin Vapi
Pricing modelFree trialFreemium
Starting price$49.5/mo$29/mo
Free plan
Free trial
API
Open source
Trains AI on your contentYes, unless you opt outYes
Data retentionData deleted within 30 days after opting out of fine-tuningDepends on customer config; free plan 14 days raw data; deleted on request
Security and complianceSOC 2 Type II, ISO 27001, ISO 27701, ISO 42001, HIPAA, GDPRSOC 2, HIPAA, PCI DSS
AI voice/phone agent—
Omnichannel inbox—
Human handoff—
AI takes actions—
Shopify/ecommerce data—
Help center/portal—
HIPAA compliant—
PlatformsWeb, API, Slack, WhatsAppWeb, API
CategoryCustomer SupportAI Agents
CompanyIntercomVapi Inc.
Based in—United States
Founded2011—
Part of——
Key features
I Intercom Fin
- Resolves conversations across chat, email, voice, SMS and social
- Procedures for multi-step tasks like refunds and account updates
- Works with Intercom, Zendesk, Salesforce, HubSpot, Freshdesk
- Simulations and regression testing before changes go live
- Insights, QA tools, alerts and recommendations
- Connects to systems through API, Data Connectors and MCP
- Supports dozens of languages around the clock
- SSO, SCIM, and data hosting in the US, EU or Australia
V Vapi
- Configurable voice, conversation flow and telephony
- Call testing and simulation before going live
- Real-time call monitoring and observability
- Built-in AI conversation guardrails
- Twilio, Vonage, Telnyx and Vapi SIP telephony
- Model providers passed through at cost
- SSO, OAuth and RBAC access controls
- SOC 2, HIPAA and PCI compliance
Plans and prices
From each vendor's site. Prices change — confirm before buying.
Intercom Fin
Fin with your current helpdesk$0.99 per outcome (50-outcome monthly minimum, about $49.50/mo)
Fin with Intercom helpdeskFrom $0.99 per outcome + $19 per seat/mo
Pro add-onFrom $100/mo
Copilot add-on$35 per user/mo
Fin VoiceCustom
Vapi
No Success Package$0 to start, $0.05/min hosting
Core$29
Pro10% of Vapi hosting fee, $999/mo minimum
PremierCustom
Strengths and limitations
Intercom Fin
- 14-day free trial with unlimited outcomes and no credit card required
- Works with existing helpdesks, not only Intercom
- Pay per outcome, with no charge for unresolved handoffs
- Certifications include SOC 2, ISO 27001 and HIPAA
- 50-outcome monthly minimum
- Qualification outcomes cost $9.99 each
- Fin Voice pricing is custom and limited to select customers
- Analytics and Operator features require the Pro add-on, from $100/mo
Vapi
- $5 free credits and no minimum minutes to start
- Model provider costs passed through with no markup
- Unlimited agents on every plan
- SOC 2, HIPAA and PCI compliance
- The hosting fee and provider costs add up; the page estimates $82–$129 for 1,000 minutes
- HIPAA compliance is a $2,000/month add-on
- The free tier has no support SLA and allows only 4 concurrent calls
- Pro requires a $999/month minimum
More comparisons
Other options to consider
ZZ
Free trial
T
TT
From $24.17/mo
T
AI customer service and live chat that answers questions and drives store sales
Customer SupportAPI
K
KK
Paid
G
GG
From $10/mo
F
FHelpdesk ticketing with AI agents and agent copilot for customer service teams
From $19/mo
F
From $19/mo
F
Helpdesk ticketing with AI agents and agent copilot for customer service teams
Customer Support
S
SS
From $750/mo
Built from each vendor's public website; we haven't tested them hands-on. Editorial policy