I
IAI customer agent that resolves support, sales and ecommerce conversations
From $49.50/mo
Freshdesk Freddy AI vs Vapi
Pricing, features, platforms and who each one suits — side by side.
F
Choose Freshdesk Freddy AI if…
- you want the lower entry price ($19/mo vs $29/mo)
- you're in its core audience: customer support teams, support managers
V
Choose Vapi if…
- you want a free plan to start with
- you need an API to build on
- you're in its core audience: developers, customer support teams
Side by side
Feature Freshdesk Freddy AI Vapi
Pricing modelFree trialFreemium
Starting price$19/mo$29/mo
Free plan
Free trial
API
Open source
Trains AI on your content—Yes
Data retention—Depends on customer config; free plan 14 days raw data; deleted on request
Security and compliance—SOC 2, HIPAA, PCI DSS
AI takes actions—
Live translation—
Help center/portal—
PlatformsWebWeb, API
CategoryCustomer SupportAI Agents
Rank in its category#3 of 12—
CompanyFreshworks Inc.Vapi Inc.
Based inUnited StatesUnited States
Founded——
Part of——
What you'd pay
The cheapest plan that fits, per month, billed yearly where the plan offers it.
| Team size | Freshdesk Freddy AI | Vapi |
|---|---|---|
| 1 person | $19 Growth | $29 Core |
| 5 people | $95 Growth | $29 Core |
| 20 people | $380 Growth | $29 Core |
Work it out for your team
- Freshdesk Freddy AIGrowth$19/mo
- VapiCore$29/mo
The cheapest paid plan with a published price that fits. Custom and sales-quoted plans aren't included.
What the free plans include
Freshdesk Freddy AI
No free plan.
Vapi
- $5 free credits to get you started
- 2 organizations
- 4 concurrent calls
- 14 days raw data retention
Key features
F Freshdesk Freddy AI
- Email AI agents that resolve customer queries
- AI Agent Studio to build, test and monitor agents
- Ticketing, shared inbox and customer portal
- AI Copilot reply drafting, summaries and sentiment analysis
- Live translation in 60+ languages
- AI Insights with root cause analysis
- Automations, SLA policies and skill-based routing
- MCP and connector app integrations
V Vapi
- Configurable voice, conversation flow and telephony
- Call testing and simulation before going live
- Real-time call monitoring and observability
- Built-in AI conversation guardrails
- Twilio, Vonage, Telnyx and Vapi SIP telephony
- Model providers passed through at cost
- SSO, OAuth and RBAC access controls
- SOC 2, HIPAA and PCI compliance
Plans and prices
From each vendor's site. Prices change — confirm before buying.
Freshdesk Freddy AI
Growth$19/agent/month billed annually
Pro$55/agent/month billed annually
Enterprise$89/agent/month billed annually
Vapi
No Success Package$0 to start, $0.05/min hosting
Core$29
Pro10% of Vapi hosting fee, $999/mo minimum
PremierCustom
Strengths and limitations
Freshdesk Freddy AI
- Every plan includes the first 500 AI Agent sessions
- Paid plans can be tried for free
- Free AI onboarding included
- Growth plan starts at $19/agent/month billed annually
- Freddy AI Copilot is a $29/agent/month add-on and is not available on Growth
- More AI Agent sessions cost $49 per 100
- AI Insights is limited to the Enterprise plan
Vapi
- $5 free credits and no minimum minutes to start
- Model provider costs passed through with no markup
- Unlimited agents on every plan
- SOC 2, HIPAA and PCI compliance
- The hosting fee and provider costs add up; the page estimates $82–$129 for 1,000 minutes
- HIPAA compliance is a $2,000/month add-on
- The free tier has no support SLA and allows only 4 concurrent calls
- Pro requires a $999/month minimum
More comparisons
Other options to consider
II
From $49.50/mo
I
AI customer agent that resolves support, sales and ecommerce conversations
Customer SupportAPI
Z
ZZ
Free trial
G
GG
From $10/mo
T
TT
From $24.17/mo
T
AI customer service and live chat that answers questions and drives store sales
Customer SupportAPI
S
SS
From $750/mo
R
RR
From $12/mo
Facts from each vendor's public pages, prices checked Oct 26, 2026. Editorial policy