Gorgias vs Vapi

Pricing, features, platforms and who each one suits — side by side.

Gorgias

AI agent and omnichannel helpdesk for Shopify and ecommerce brands

From $10/moVisit site

Vapi

Developer platform to build, test and deploy voice AI agents for phone calls

Free · from $29/moVisit site

Choose Gorgias if…

you want the lower entry price ($10/mo vs $29/mo)
you're in its core audience: shopify brands, ecommerce customer support teams

Choose Vapi if…

you want a free plan to start with
you're in its core audience: developers, customer support teams

Side by side

FeatureG

GorgiasV

Vapi

Pricing modelFree trialFreemium

Starting price$10/mo$29/mo

Free plan

Free trial

API

Open source

Trains AI on your content—Yes

Data retentionKept while account active or business purpose; deleted per policy after terminationDepends on customer config; free plan 14 days raw data; deleted on request

Security and complianceSOC 2 Type II, HIPAASOC 2, HIPAA, PCI DSS

Omnichannel inbox—

Human handoff—

AI takes actions—

Shopify/ecommerce data—

Help center/portal—

HIPAA compliant—

PlatformsWeb, APIWeb, API

CategoryCustomer SupportAI Agents

CompanyGorgias Inc.Vapi Inc.

Based inFranceUnited States

Founded2015—

Part of——

Key features

G Gorgias

Omnichannel inbox for email, chat, SMS, WhatsApp, Instagram, Facebook
AI Agent pre-trained on 1B+ ecommerce conversations
Cancel, discount or upsell from inside a conversation
Native Shopify order and customer data in tickets
300+ integrations including Recharge, Klaviyo, Yotpo
Revenue attribution reporting for support
Real-time AI coaching tips for human agents
Voice and SMS add-ons

V Vapi

Configurable voice, conversation flow and telephony
Call testing and simulation before going live
Real-time call monitoring and observability
Built-in AI conversation guardrails
Twilio, Vonage, Telnyx and Vapi SIP telephony
Model providers passed through at cost
SSO, OAuth and RBAC access controls
SOC 2, HIPAA and PCI compliance

Plans and prices

From each vendor's site. Prices change — confirm before buying.

Gorgias

Starter$10/mo (Helpdesk only); $40/mo with AI Agent

Basic$60/mo or $50/mo billed annually (Helpdesk); $90/mo with AI Agent

Pro$360/mo or $300/mo billed annually (Helpdesk); $550/mo with AI Agent

Advanced$900/mo or $750/mo billed annually (Helpdesk); $1,430/mo with AI Agent

EnterpriseCustom

Vapi

No Success Package$0 to start, $0.05/min hosting

Core$29

Pro10% of Vapi hosting fee, $999/mo minimum

PremierCustom

Strengths and limitations

Gorgias

Helpdesk starts at $10/mo with no credit card needed for trial
Native Shopify integration plus WooCommerce, BigCommerce and Magento support
AI Agent included on every plan, billed per automated interaction
Basic plan and above include 500 user seats

AI Agent usage costs $0.85–$1.00 per automated interaction
Starter plan limited to 50 tickets and 3 seats, monthly billing only
Revenue attribution only on Pro and above
Magento support not on Starter or Basic

Vapi

$5 free credits and no minimum minutes to start
Model provider costs passed through with no markup
Unlimited agents on every plan
SOC 2, HIPAA and PCI compliance

The hosting fee and provider costs add up; the page estimates $82–$129 for 1,000 minutes
HIPAA compliance is a $2,000/month add-on
The free tier has no support SLA and allows only 4 concurrent calls
Pro requires a $999/month minimum