I
IAI customer agent that resolves support, sales and ecommerce conversations
From $49.50/mo
Kayako vs Slang.ai
Pricing, features, platforms and who each one suits — side by side.
K
Choose Kayako if…
- you're in its core audience: customer support teams, e-commerce and retail businesses
S
Choose Slang.ai if…
- you're in its core audience: restaurant owners, multi-location hospitality groups
Side by side
Feature Kayako Slang.ai
Pricing modelPaidPaid
Starting price——
Free plan
Free trial
API
Open source
Data retention—Kept as long as necessary to provide Services or business purposes
Security and complianceSOC 2 Type II, GDPR—
AI voice/phone agent—
Omnichannel inbox—
Human handoff—
AI takes actions
Shopify/ecommerce data—
Live translation—
Help center/portal—
PlatformsWebWeb
CategoryCustomer SupportCustomer Support
Rank in its category#9 of 12#12 of 12
CompanyESW Operations, LLCGablex Inc. (d/b/a Slang.ai)
Based inUnited States—
Founded2001—
Part of——
Key features
K Kayako
- AI agent that drafts replies and closes tickets
- Takes actions like refunds and account creation
- Omnichannel inbox for email, chat, social and voice
- No-code routing, assignment and escalation workflows
- Knowledge base with semantic search and help center
- SLA management and support analytics
- Works on top of Zendesk, Freshdesk, Intercom, Salesforce
- SOC 2 Type II, GDPR, SSO/SAML and audit logs
S Slang.ai
- Answers restaurant phone calls with interruptible voice AI
- Reservation management with OpenTable, Resy, SevenRooms integrations
- 97 languages with automatic mid-call switching
- 20 premium voices and custom greetings
- VIP routing of frequent diners to staff
- Cross-selling reservations to sister locations
- Real-time alerts for private events and lost items
- Call recordings, summaries and quality review
Plans and prices
From each vendor's site. Prices change — confirm before buying.
Kayako
Kay (AI support agent)$1 per resolved ticket
Kayako OneCustom
Slang.ai
CoreFrom $399 per location
PremiumFrom $599 per location
EnterpriseCustom
Strengths and limitations
Kayako
- Kay is billed only for tickets it resolves without a human
- No seat or setup fees for Kay
- Works on top of existing help desks, so no migration is needed
- Lists SOC 2 Type II, GDPR and SSO/SAML support
- Kayako One pricing is only available through sales
- No free trial mentioned
- No public API is described on the site
Slang.ai
- Integrates with OpenTable, Resy, SevenRooms, Tripleseat and Yelp
- Supports 97 languages on Premium
- Starting prices published per location
- Vendor says setup takes under 30 minutes
- No free trial mentioned
- Billing period for listed prices not stated on the pricing page
- Built specifically for restaurants, not general businesses
- Superhost and 97-language support require the Premium plan
More comparisons
Other options to consider
II
From $49.50/mo
I
AI customer agent that resolves support, sales and ecommerce conversations
Customer SupportAPI
Z
ZZ
Free trial
T
TT
From $24.17/mo
T
AI customer service and live chat that answers questions and drives store sales
Customer SupportAPI
G
GG
From $10/mo
F
FHelpdesk ticketing with AI agents and agent copilot for customer service teams
From $19/mo
F
From $19/mo
F
Helpdesk ticketing with AI agents and agent copilot for customer service teams
Customer Support
S
SS
From $750/mo
Facts from each vendor's public pages, prices checked Oct 26, 2026. Editorial policy