ServiceMax

Asset-centric field service management for equipment service teams

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Pricing

Contact for pricing

Platforms

Web

What is ServiceMax?

ServiceMax is PTC's cloud-based field service management platform. It covers work orders, scheduling and dispatch, preventive maintenance, contract and warranty management, mobile tools for technicians and customer self-service. It is built as an application on the Salesforce platform and works with Salesforce CRM and Service Cloud.

The platform runs on several engines. An optimization engine builds schedules in real time based on cost, service levels and travel time. A rules-based entitlements engine keeps contract and warranty data accurate. A service flow engine moves processes along from the office to the field. Technicians use a mobile app that works online or offline. Remote engineers can draw on IoT data through ThingWorx or other IoT platforms, and can help customers by video, augmented reality or chat.

ServiceMax is built for manufacturers and service organizations that maintain installed equipment, such as industrial machinery and medical devices. Pricing is not published, so you need to contact sales.

Key features

Work order management from dispatch to invoicing
Schedule optimization by skills, location and route
Contract, warranty and entitlements management
Offline-capable mobile app for technicians
Installed base and asset lifecycle tracking
Customer self-service portal for service tracking
Remote service with IoT data, video and AR
Performance analytics and ERP/CRM integration

Use cases

Who it's for

Field service organizationsIndustrial equipment manufacturersMedical device companiesService dispatchers and plannersField technicians

Preventive maintenance programs

Equipment manufacturers can move from break/fix service to scheduled, proactive maintenance by using asset service history.

Dispatching technicians

Dispatchers use the Service Board and optimization engine to match technicians to jobs by skills, availability and travel time.

Field work without connectivity

Technicians can see work orders, asset history, parts and checklists on mobile, even offline.

Remote troubleshooting

Support engineers can check IoT data and resolve issues by video or AR, which cuts down on truck rolls.

ServiceMax pricing

From the vendor's site, checked Oct 26, 2026; we re-check prices monthly. Prices change — confirm on their pricing page.

Pricing is by quote: contact the vendor.

How ServiceMax compares

ServiceMax has no free plan, and neither do the 4 alternatives below.

Tool	Starts at	Free plan	Free trial	API	Open source
SServiceMax	Quote	—	—	—	—
MMicrosoft Dynamics 365 Field Service	$50/mo	—		—	—	ServiceMax vs Microsoft Dynamics 365 Field Service
JJobber	$21/mo	—		—	—	ServiceMax vs Jobber
HHousecall Pro	$59/mo	—		—	—	ServiceMax vs Housecall Pro
SSalesforce Field Service	$80/mo	—	—	—	—	ServiceMax vs Salesforce Field Service

The closest alternatives in our directory by category. “Starts at” is the cheapest paid plan per month, as each vendor lists it.

ServiceMax data and privacy

Trains AI on your content

“Does PTC use customer data to train AI models? No. PTC does not use customer data to train any AI models without the customer's express prior written consent.”

Data retention

Kept as long as necessary for purpose; then securely deleted or anonymized

“We retain your Personal Information for as long as necessary to achieve the purpose for which your Personal Information was originally collected”

Where data is stored

Not stated

Security and compliance

SOC 2 Type IIISO 27001FedRAMP

From ServiceMax's own privacy and security pages , checked Oct 28, 2026. We only show what the vendor states in writing; “not stated” means the pages don't say.