M
MField service management with Copilot scheduling, work orders and dispatch
From $50/mo
Salesforce Field Service vs ServiceMax
Pricing, features, platforms and who each one suits — side by side.
S
Choose Salesforce Field Service if…
- you work on iOS, Android
- you're in its core audience: field service managers, dispatchers
S
Choose ServiceMax if…
- you're in its core audience: field service organizations, industrial equipment manufacturers
Side by side
Feature Salesforce Field Service ServiceMax
Pricing modelPaidContact for pricing
Starting price$80/mo—
Free plan
Free trial
API
Open source
Trains AI on your content—No
Data retention—Kept as long as necessary for purpose; then securely deleted or anonymized
Security and compliance—SOC 2 Type II, ISO 27001, FedRAMP
PlatformsWeb, iOS, AndroidWeb
CategoryField ServiceField Service
CompanySalesforcePTC Inc.
Based inUnited StatesUnited States
Founded19991999
Part ofMarc Benioff—
Key features
S Salesforce Field Service
- AI-powered scheduling and route optimization
- Dispatcher Console with automated job assignment
- Offline mobile app for technicians
- In-field quoting and payments
- Work order, asset and service contract management
- Contractor portal and app access
- Customer self-service portal and appointment booking
- CRM Analytics and Field Service Intelligence
S ServiceMax
- Work order management from dispatch to invoicing
- Schedule optimization by skills, location and route
- Contract, warranty and entitlements management
- Offline-capable mobile app for technicians
- Installed base and asset lifecycle tracking
- Customer self-service portal for service tracking
- Remote service with IoT data, video and AR
- Performance analytics and ERP/CRM integration
Plans and prices
From each vendor's site. Prices change — confirm before buying.
Salesforce Field Service
Contractor Plus$80/user/mo or $32/login
Dispatcher$175/user/mo billed annually
Technician$175/user/mo billed annually
Field Service Plus$230/user/mo billed annually
Agentforce 1 Field Service$650/user/mo billed annually
ServiceMax
Contact for pricing. Plan details aren't published.
Strengths and limitations
Salesforce Field Service
- Prices published per plan in USD and other currencies
- Mobile apps for iOS and Android with offline access
- Contractor plan offers per-login pricing
- Integrates with Service Cloud and Sales Cloud
- Per-user plans require an annual contract
- Unlimited Edition pricing is higher ($330–$380 per user)
- Several AI features are paid add-ons or need Flex Credits
- No free plan
ServiceMax
- Mobile app works online and offline
- Built on Salesforce with CRM and Service Cloud integration
- Covers contracts, scheduling, assets and self-service in one suite
- IoT integration via ThingWorx for remote service
- No public pricing; sales contact required
- Depends on the Salesforce platform
- No free trial mentioned
More comparisons
Other options to consider
MM
From $50/mo
M
Field service management with Copilot scheduling, work orders and dispatch
Field Service
J
JJ
From $21/mo
H
HField service software for scheduling, invoicing and payments in home services
From $59/mo
H
From $59/mo
H
Field service software for scheduling, invoicing and payments in home services
Field Service
S
SField service management software for residential and commercial trade contractors
Contact
S
Contact
S
Field service management software for residential and commercial trade contractors
Field Service
Q
QField service app for quoting, scheduling, invoicing and payments in home services
From $29.99/mo
Q
From $29.99/mo
Q
Field service app for quoting, scheduling, invoicing and payments in home services
Field Service
Built from each vendor's public website; we haven't tested them hands-on. Editorial policy