J
JMicrosoft Dynamics 365 Field Service vs ServiceMax
Pricing, features, platforms and who each one suits — side by side.
VS
M
Choose Microsoft Dynamics 365 Field Service if…
- you want to trial it before paying
- you work on iOS, Android
- you're in its core audience: field service managers, dispatchers
S
Choose ServiceMax if…
- you're in its core audience: field service organizations, industrial equipment manufacturers
Side by side
Feature Microsoft Dynamics 365 Field Service ServiceMax
Pricing modelFree trialContact for pricing
Starting price$50/mo—
Free plan
Free trial
API
Open source
Trains AI on your content—No
Data retention—Kept as long as necessary for purpose; then securely deleted or anonymized
Security and compliance—SOC 2 Type II, ISO 27001, FedRAMP
PlatformsWeb, iOS, AndroidWeb
CategoryField ServiceField Service
CompanyMicrosoft CorporationPTC Inc.
Based inUnited StatesUnited States
Founded—1999
Part of——
Key features
M Microsoft Dynamics 365 Field Service
- Work order management with Copilot assistance
- Scheduling and resource dispatching
- Planned maintenance agreements
- Vendor and contractor management
- Dynamics 365 Guides and Remote Assist
- Returns processing
- Technician performance analysis
- Scheduling Operations Agent (preview)
S ServiceMax
- Work order management from dispatch to invoicing
- Schedule optimization by skills, location and route
- Contract, warranty and entitlements management
- Offline-capable mobile app for technicians
- Installed base and asset lifecycle tracking
- Customer self-service portal for service tracking
- Remote service with IoT data, video and AR
- Performance analytics and ERP/CRM integration
Plans and prices
From each vendor's site. Prices change — confirm before buying.
Microsoft Dynamics 365 Field Service
Field Service Contractor$50/user/mo
Field Service$105/user/mo
Resource Scheduling Optimization (add-in)$30/resource/mo
Copilot CreditsPre-purchase or pay-as-you-go
ServiceMax
Contact for pricing. Plan details aren't published.
Strengths and limitations
Microsoft Dynamics 365 Field Service
- Free trial available
- Contractor plan at $50/user/month for external technicians
- Includes Guides and Remote Assist in full plan
- Access from web, mobile and Microsoft 365
- Plans are billed yearly
- Optimization and agents cost extra
- Agents require an Azure subscription
- Scheduling Operations Agent is still in preview
ServiceMax
- Mobile app works online and offline
- Built on Salesforce with CRM and Service Cloud integration
- Covers contracts, scheduling, assets and self-service in one suite
- IoT integration via ThingWorx for remote service
- No public pricing; sales contact required
- Depends on the Salesforce platform
- No free trial mentioned
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Built from each vendor's public website; we haven't tested them hands-on. Editorial policy