Alhena AI vs Zendesk AI

Pricing, features, platforms and who each one suits — side by side.

Alhena AI

AI shopping assistants, support agents and voice AI for e-commerce brands

Free · from $199/moVisit site

Zendesk AI

AI agents, agent copilot and QA for customer and employee service teams

Free trialVisit site

Choose Alhena AI if…

you want a free plan to start with
you're in its core audience: e-commerce brands, customer support teams

Choose Zendesk AI if…

you're in its core audience: customer support teams, contact centres

Side by side

FeatureA

Alhena AIZ

Zendesk AI

Pricing modelFreemiumFree trial

Starting price$199/mo—

Free plan

Free trial

API

Open source

Security and compliance—SOC 2 Type II, ISO 27001, ISO 27701, HIPAA

AI voice/phone agent

Omnichannel inbox—

Human handoff—

AI takes actions

Shopify/ecommerce data—

Live translation—

Help center/portal—

HIPAA compliant—

PlatformsWebWeb

CategoryCustomer SupportCustomer Support

Rank in its category#10 of 12#2 of 12

CompanyHelix3 Labs, Inc.Zendesk, Inc.

Based inUnited StatesUnited States

Founded——

Part of——

What the free plans include

Alhena AI

25 conversations/mo
500 custom URLs / SKUs
1 AI profile
Manual training frequency; AI-only support

Zendesk AI

No free plan.

Key features

A Alhena AI

Conversational product discovery with bundle and add-on suggestions
Order cancellations, returns and appointment booking by AI agents
Phone and SIP-line ready voice AI
Support in 90+ languages
Escalation to human agents with full context
SKU-level tracking of products recommended by AI engines
Revenue attribution and AI vs. human performance analytics
Engagement across social comments, DMs and review platforms

Z Zendesk AI

Autonomous AI agents for multi-step requests across channels
Copilot that suggests next-best actions to agents
AI knowledge base built from a knowledge graph
AI action builder for connected business systems
AI quality assurance with coaching recommendations
Intelligent triage and auto assist on Enterprise
Omnichannel routing for chat, messaging, email and voice
1,800+ apps and integrations in the marketplace

Plans and prices

From each vendor's site. Prices change — confirm before buying.

Alhena AI

Free$0

Essentials$199/mo billed annually

Growth$499/mo billed annually

Scale$999/mo billed annually

EnterpriseCustom

Zendesk AI

Support Team£15/agent/mo billed yearly (£20 monthly)

Suite Team£45/agent/mo billed yearly (£59 monthly)

Suite Professional£89/agent/mo billed yearly (£115 monthly)

Suite Enterprise + CopilotCustom

Copilot add-on£40/agent/mo billed yearly

Strengths and limitations

Alhena AI

Free plan includes 25 conversations a month with no credit card
14-day trial on Essentials, Growth and Scale
200+ integrations stated, including Shopify, Zendesk and Salesforce
Spam, irrelevant queries and immediate human handoffs do not use conversation credits

Listed paid plan prices require annual billing, charged upfront
Credits reset each cycle and do not roll over
Trial requires a payment method or Shopify billing approval, and billing starts automatically when it ends
Security certifications are not named on the home page

Zendesk AI