W
WAmazon Transcribe vs Freshdesk Freddy AI
Pricing, features, platforms and who each one suits — side by side.
A
Choose Amazon Transcribe if…
- you want a free plan to start with
- you need an API to build on
- you're in its core audience: developers building on aws, contact center teams
F
Choose Freshdesk Freddy AI if…
- you're in its core audience: customer support teams, support managers
Side by side
Feature Amazon Transcribe Freshdesk Freddy AI
Pricing modelFreemiumFree trial
Starting price—$19/mo
Free plan
Free trial
API
Open source
Speaker labels—
File upload—
PlatformsWeb, APIWeb
CategoryTranscriptionCustomer Support
Rank in its category#2 of 5#3 of 12
CompanyAmazon Web Services, Inc.Freshworks Inc.
Based inUnited StatesUnited States
Founded——
Part ofAmazon.com, Inc.—
What you'd pay
The cheapest plan that fits, per month, billed yearly where the plan offers it.
| Team size | Amazon Transcribe | Freshdesk Freddy AI |
|---|---|---|
| 1 person | no published plan | $19 Growth |
| 5 people | no published plan | $95 Growth |
| 20 people | no published plan | $380 Growth |
Key features
A Amazon Transcribe
- Batch and real-time streaming transcription
- Speaker diarization and automatic language identification
- Custom vocabularies and custom language models
- Automatic redaction of sensitive information
- Call Analytics with sentiment and generative summaries
- Toxicity detection and content moderation
- HIPAA-eligible medical transcription
- Features available in 100+ languages
F Freshdesk Freddy AI
- Email AI agents that resolve customer queries
- AI Agent Studio to build, test and monitor agents
- Ticketing, shared inbox and customer portal
- AI Copilot reply drafting, summaries and sentiment analysis
- Live translation in 60+ languages
- AI Insights with root cause analysis
- Automations, SLA policies and skill-based routing
- MCP and connector app integrations
Plans and prices
From each vendor's site. Prices change — confirm before buying.
Amazon Transcribe
Free TierFree
Standard Batch$0.006/min (US East example)
Standard Streaming$0.01/min (US East example)
Call Analytics (post-call)$0.03/min first 250K min; $0.0186 next 750K; $0.0138 next 4M
Generative call summarization$0.0024/min (Tier 1)
Content redaction$0.0024/min (Tier 1)
Freshdesk Freddy AI
Growth$19/agent/month billed annually
Pro$55/agent/month billed annually
Enterprise$89/agent/month billed annually
Strengths and limitations
Amazon Transcribe
- Free tier with 60 minutes a month for 12 months
- Billed per second with no minimum charge
- Volume tiers lower the per-minute cost at scale
- Features available in more than 100 languages
- Prices vary by region and the page gives some only as examples
- Redaction and custom language models are not in the free tier
- Requires an AWS account and some developer setup
Freshdesk Freddy AI
- Every plan includes the first 500 AI Agent sessions
- Paid plans can be tried for free
- Free AI onboarding included
- Growth plan starts at $19/agent/month billed annually
- Freddy AI Copilot is a $29/agent/month add-on and is not available on Growth
- More AI Agent sessions cost $49 per 100
- AI Insights is limited to the Enterprise plan
More comparisons
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Facts from each vendor's public pages, prices checked Oct 26, 2026. Editorial policy