I
IAI customer agent that resolves support, sales and ecommerce conversations
From $49.50/mo
Freshdesk Freddy AI vs Siena AI
Pricing, features, platforms and who each one suits — side by side.
F
Choose Freshdesk Freddy AI if…
- you want the lower entry price ($19/mo vs $750/mo)
- you want to trial it before paying
- you're in its core audience: customer support teams, support managers
S
Choose Siena AI if…
- you work on Slack
- you're in its core audience: consumer brands, e-commerce customer experience teams
Side by side
Feature Freshdesk Freddy AI Siena AI
Pricing modelFree trialPaid
Starting price$19/mo$750/mo
Free plan
Free trial
API
Open source
Security and compliance—SOC 2 Type II, GDPR
Human handoff—
AI takes actions
Shopify/ecommerce data—
Live translation—
Help center/portal—
PlatformsWebWeb, Slack
CategoryCustomer SupportCustomer Support
Rank in its category#3 of 12#6 of 12
CompanyFreshworks Inc.Siena Labs, Inc.
Based inUnited StatesUnited States
Founded——
Part of——
What you'd pay
The cheapest plan that fits, per month, billed yearly where the plan offers it.
| Team size | Freshdesk Freddy AI | Siena AI |
|---|---|---|
| 1 person | $19 Growth | $750 Platform fee |
| 5 people | $95 Growth | $750 Platform fee |
| 20 people | $380 Growth | $750 Platform fee |
Work it out for your team
- Freshdesk Freddy AIGrowth$19/mo
- Siena AIPlatform fee$750/mo
The cheapest paid plan with a published price that fits. Custom and sales-quoted plans aren't included.
Key features
F Freshdesk Freddy AI
- Email AI agents that resolve customer queries
- AI Agent Studio to build, test and monitor agents
- Ticketing, shared inbox and customer portal
- AI Copilot reply drafting, summaries and sentiment analysis
- Live translation in 60+ languages
- AI Insights with root cause analysis
- Automations, SLA policies and skill-based routing
- MCP and connector app integrations
S Siena AI
- Automated order updates, return labels, refunds and replacements
- Subscription skip, pause and swap handling with upsell suggestions
- Shopping Agent for product recommendations
- Social Agent for product questions and community moderation
- Copilot for drafting on-brand replies and translations
- AI Personas, guardrails and granular policy controls
- Collaborative AI Routing that explains each handoff
- Siena Docs knowledge base with a branded public help center
Plans and prices
From each vendor's site. Prices change — confirm before buying.
Freshdesk Freddy AI
Growth$19/agent/month billed annually
Pro$55/agent/month billed annually
Enterprise$89/agent/month billed annually
Siena AI
Platform fee$750/month
Automation Pack$0.90 per ticket automated
Support & ImplementationPricing on request
Strengths and limitations
Freshdesk Freddy AI
- Every plan includes the first 500 AI Agent sessions
- Paid plans can be tried for free
- Free AI onboarding included
- Growth plan starts at $19/agent/month billed annually
- Freddy AI Copilot is a $29/agent/month add-on and is not available on Growth
- More AI Agent sessions cost $49 per 100
- AI Insights is limited to the Enterprise plan
Siena AI
- Integrates with six named helpdesks, including Zendesk, Gorgias and Intercom
- Published pricing: $750/month platform fee plus $0.90 per automated ticket
- Siena Docs is included in the plan at no extra cost
- Platform fee includes an unlimited sandbox
- No free plan or free trial is mentioned on the pricing page
- Support and implementation pricing is not published and must be requested
- Per-ticket charges come on top of the $750 monthly platform fee
- No mobile app is listed
More comparisons
Other options to consider
II
From $49.50/mo
I
AI customer agent that resolves support, sales and ecommerce conversations
Customer SupportAPI
Z
ZZ
Free trial
G
GG
From $10/mo
T
TT
From $24.17/mo
T
AI customer service and live chat that answers questions and drives store sales
Customer SupportAPI
R
RR
From $12/mo
K
KK
Paid
Facts from each vendor's public pages, prices checked Oct 26, 2026. Editorial policy