W
WAmazon Transcribe vs Tidio
Pricing, features, platforms and who each one suits — side by side.
A
Choose Amazon Transcribe if…
- you want a free plan to start with
- you're in its core audience: developers building on aws, contact center teams
T
Choose Tidio if…
- you work on iOS, Android, Windows
- you're in its core audience: ecommerce stores on shopify or woocommerce, customer support teams
Side by side
Feature Amazon Transcribe Tidio
Pricing modelFreemiumFree trial
Starting price—$24.17/mo
Free plan
Free trial
API
Open source
Data retention—Personal data kept until account deleted, unless claims require longer
Security and compliance—SOC 2, HIPAA, GDPR
Speaker labels—
File upload—
PlatformsWeb, APIWeb, iOS, Android, Windows, macOS
CategoryTranscriptionCustomer Support
Rank in its category#2 of 5#3 of 12
CompanyAmazon Web Services, Inc.Tidio LLC
Based inUnited StatesUnited States
Founded—2013
Part ofAmazon.com, Inc.—
What you'd pay
The cheapest plan that fits, per month, billed yearly where the plan offers it.
| Team size | Amazon Transcribe | Tidio |
|---|---|---|
| 1 person | no published plan | $24.17 Starter |
| 5 people | no published plan | $24.17 Starter |
| 20 people | no published plan | $24.17 Starter |
Key features
A Amazon Transcribe
- Batch and real-time streaming transcription
- Speaker diarization and automatic language identification
- Custom vocabularies and custom language models
- Automatic redaction of sensitive information
- Call Analytics with sentiment and generative summaries
- Toxicity detection and content moderation
- HIPAA-eligible medical transcription
- Features available in 100+ languages
T Tidio
- Lyro AI agent trained on help center, website and store data
- Human handoff with full conversation history
- Product recommendations shown as cards in chat
- Sales Flows triggered by behavior, cart events and exit intent
- Shared inbox for chat, email, WhatsApp, Instagram, Messenger
- Live Shopify and WooCommerce order and product data
- Revenue attribution and automation analytics
- GDPR, CCPA and SOC 2 compliance
Plans and prices
From each vendor's site. Prices change — confirm before buying.
Amazon Transcribe
Free TierFree
Standard Batch$0.006/min (US East example)
Standard Streaming$0.01/min (US East example)
Call Analytics (post-call)$0.03/min first 250K min; $0.0186 next 750K; $0.0138 next 4M
Generative call summarization$0.0024/min (Tier 1)
Content redaction$0.0024/min (Tier 1)
Tidio
Starter$24.17/mo (annual billing price shown)
GrowthFrom $49.17/mo
PlusFrom $300/mo + monthly usage
PremiumContact for pricing
Lyro AI Agent add-onFrom $32.50/mo
Flows add-onFrom $24.17/mo
Strengths and limitations
Amazon Transcribe
- Free tier with 60 minutes a month for 12 months
- Billed per second with no minimum charge
- Volume tiers lower the per-minute cost at scale
- Features available in more than 100 languages
- Prices vary by region and the page gives some only as examples
- Redaction and custom language models are not in the free tier
- Requires an AWS account and some developer setup
Tidio
- 7-day free trial, no credit card required
- Live Shopify and WooCommerce data integration
- Lyro can be bought stand-alone for other help desks
- Apps listed for browser, Android, iOS, Windows and Mac
- No permanent free plan shown on the pricing page
- Usage-based quotas: higher volumes require Plus, Premium or a custom plan
- OpenAPI access starts at the Plus plan ($300/mo + usage)
- SSO only on the Premium plan
More comparisons
Other options to consider
WW
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W
Voice dictation that turns speech into clean, formatted text in any app
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V
VV
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O
OOpen-source voice dictation and bot-free meeting notes with on-device models
Free, from $6.67/mo
O
Free, from $6.67/mo
O
Open-source voice dictation and bot-free meeting notes with on-device models
TranscriptionFree planAPIOpen source
R
RR
From $12/mo
R
Transcript-based platform to search, redact, highlight and edit recorded video
TranscriptionAPI
I
IAI customer agent that resolves support, sales and ecommerce conversations
From $49.50/mo
I
From $49.50/mo
I
AI customer agent that resolves support, sales and ecommerce conversations
Customer SupportAPI
Z
ZZ
Free trial
Facts from each vendor's public pages, prices checked Oct 26, 2026. Editorial policy