Freshdesk Freddy AI vs Rep AI

Pricing, features, platforms and who each one suits — side by side.

Freshdesk Freddy AI

Helpdesk ticketing with AI agents and agent copilot for customer service teams

From $19/moVisit site

Rep AI

AI sales and support agents for online stores on Shopify and WooCommerce

From $12/moVisit site

Choose Freshdesk Freddy AI if…

you're in its core audience: customer support teams, support managers

Choose Rep AI if…

you want the lower entry price ($12/mo vs $19/mo)
you're in its core audience: ecommerce merchants, customer support teams

Side by side

FeatureF

Freshdesk Freddy AIR

Rep AI

Pricing modelFree trialFree trial

Starting price$19/mo$12/mo

Free plan

Free trial

API

Open source

Data retention—Deleted when no longer required for original purpose, unless legally justified to retain

Omnichannel inbox—

Human handoff—

AI takes actions

Shopify/ecommerce data—

Live translation—

Help center/portal—

PlatformsWebWeb

CategoryCustomer SupportCustomer Support

Rank in its category#3 of 12#6 of 12

CompanyFreshworks Inc.Rep AI Technologies Inc.

Based inUnited States—

Founded—2021

Part of——

What you'd pay

The cheapest plan that fits, per month, billed yearly where the plan offers it.

Team size	Freshdesk Freddy AI	Rep AI
1 person	$19 Growth	$9.60 Sales
5 people	$95 Growth	$9.60 Sales
20 people	$380 Growth	$9.60 Sales

Work it out for your team

People

Rep AISales$9.60/mo
Freshdesk Freddy AIGrowth$19/mo

The cheapest paid plan with a published price that fits. Custom and sales-quoted plans aren't included.

Key features

F Freshdesk Freddy AI

Email AI agents that resolve customer queries
AI Agent Studio to build, test and monitor agents
Ticketing, shared inbox and customer portal
AI Copilot reply drafting, summaries and sentiment analysis
Live translation in 60+ languages
AI Insights with root cause analysis
Automations, SLA policies and skill-based routing
MCP and connector app integrations

R Rep AI

Natural-language product search, comparisons and checkout inside chat
Buying-signal detection for hesitation, comparisons and abandoned carts
Automated order tracking, cancellations, address changes and returns
Rep Inbox helpdesk with AI ticket summaries and routing rules
Handoff to human agents with full conversation history
Insights on unanswered questions, drop-off reasons and competitor mentions
Klaviyo sync for conversation-based segmentation
MCP server for reviewing store data and approving AI answer edits

Plans and prices

From each vendor's site. Prices change — confirm before buying.

Freshdesk Freddy AI

Growth$19/agent/month billed annually

Pro$55/agent/month billed annually

Enterprise$89/agent/month billed annually

Rep AI

SalesFrom $12/month

SupportFrom $49/month

ConciergeFrom $130/month

EnterpriseCustom

AI channels add-on$0.75 per AI-resolved conversation

Rep Inbox add-onFrom $8/month for 50 tickets, plus $20 per agent per month

Strengths and limitations

Freshdesk Freddy AI

Every plan includes the first 500 AI Agent sessions
Paid plans can be tried for free
Free AI onboarding included
Growth plan starts at $19/agent/month billed annually

Freddy AI Copilot is a $29/agent/month add-on and is not available on Growth
More AI Agent sessions cost $49 per 100
AI Insights is limited to the Enterprise plan

Rep AI

14-day free trial on every plan with no credit card required
No annual commitment, and yearly billing is 20% less than monthly
Hands conversations to Gorgias, Zendesk, Kustomer, Freshdesk or Richpanel without custom development
MCP server is read-only by default, and edits need approval before going live

No permanent free plan is listed
Email, Instagram, Facebook Messenger and WhatsApp AI cost $0.75 per resolved conversation
Overage is on by default for new subscribers, at $1.20 per resolution
Vendor pages disagree on the Sales starting price: $12 on pricing, $99 on the home page