R
RGorgias vs Popmenu
Pricing, features, platforms and who each one suits — side by side.
G
Choose Gorgias if…
- you need an API to build on
- you want to trial it before paying
- you're in its core audience: shopify brands, ecommerce customer support teams
P
Choose Popmenu if…
- you're in its core audience: independent restaurant owners, multi-location restaurant groups
Side by side
Feature Gorgias Popmenu
Pricing modelFree trialPaid
Starting price$10/mo—
Free plan
Free trial
API
Open source
Data retentionKept while account active or business purpose; deleted per policy after termination—
Security and complianceSOC 2 Type II, HIPAA—
Omnichannel inbox—
Human handoff—
AI takes actions—
Shopify/ecommerce data—
Help center/portal—
HIPAA compliant—
PlatformsWeb, APIWeb
CategoryCustomer SupportE-commerce
Rank in its category#3 of 12#5 of 5
CompanyGorgias Inc.Popmenu
Based inFrance—
Founded2015—
Part of——
What you'd pay
The cheapest plan that fits, per month, billed yearly where the plan offers it.
| Team size | Gorgias | Popmenu |
|---|---|---|
| 1 person | $10 Starter | no published plan |
| 5 people | $50 Basic | no published plan |
| 20 people | $50 Basic | no published plan |
Key features
G Gorgias
- Omnichannel inbox for email, chat, SMS, WhatsApp, Instagram, Facebook
- AI Agent pre-trained on 1B+ ecommerce conversations
- Cancel, discount or upsell from inside a conversation
- Native Shopify order and customer data in tickets
- 300+ integrations including Recharge, Klaviyo, Yotpo
- Revenue attribution reporting for support
- Real-time AI coaching tips for human agents
- Voice and SMS add-ons
P Popmenu
- AI phone answering around the clock
- Texts callers links for ordering and reservations
- AI-generated monthly emails, texts and social posts
- Approve, edit and schedule AI marketing content
- Mass email campaigns and SMS messaging
- Online ordering for restaurants
- Dynamic menu technology
Plans and prices
From each vendor's site. Prices change — confirm before buying.
Gorgias
Starter$10/mo (Helpdesk only); $40/mo with AI Agent
Basic$60/mo or $50/mo billed annually (Helpdesk); $90/mo with AI Agent
Pro$360/mo or $300/mo billed annually (Helpdesk); $550/mo with AI Agent
Advanced$900/mo or $750/mo billed annually (Helpdesk); $1,430/mo with AI Agent
EnterpriseCustom
Popmenu
EssentialsSee vendor pricing page (prices differ between vendor pages)
PremierSee vendor pricing page (prices differ between vendor pages)
Strengths and limitations
Gorgias
- Helpdesk starts at $10/mo with no credit card needed for trial
- Native Shopify integration plus WooCommerce, BigCommerce and Magento support
- AI Agent included on every plan, billed per automated interaction
- Basic plan and above include 500 user seats
- AI Agent usage costs $0.85–$1.00 per automated interaction
- Starter plan limited to 50 tickets and 3 seats, monthly billing only
- Revenue attribution only on Pro and above
- Magento support not on Starter or Basic
Popmenu
- Marketing, ordering and phone answering from one vendor
- AI content can be edited and approved before sending
- Essentials tier includes 500 SMS texts
- AI phone answering costs extra on the Essentials tier
- Prices shown differ between vendor pricing pages
- Built only for restaurants
More comparisons
Other options to consider
RR
From $12/mo
Y
YAI agents that resolve ecommerce support tickets, pre-sale questions and social DMs
From $1200/mo
Y
From $1200/mo
Y
AI agents that resolve ecommerce support tickets, pre-sale questions and social DMs
Customer Support
T
TT
From $24.17/mo
T
AI customer service and live chat that answers questions and drives store sales
Customer SupportAPI
S
SS
From $750/mo
A
AAI shopping assistants, support agents and voice AI for e-commerce brands
Free, from $199/mo
A
Free, from $199/mo
A
AI shopping assistants, support agents and voice AI for e-commerce brands
Customer SupportFree plan
I
IAI customer agent that resolves support, sales and ecommerce conversations
From $49.50/mo
I
From $49.50/mo
I
AI customer agent that resolves support, sales and ecommerce conversations
Customer SupportAPI
Facts from each vendor's public pages, prices checked Oct 26, 2026. Editorial policy