R
RGorgias vs Yuma AI
Pricing, features, platforms and who each one suits — side by side.
G
Choose Gorgias if…
- you want the lower entry price ($10/mo vs $1200/mo)
- you need an API to build on
- you're in its core audience: shopify brands, ecommerce customer support teams
Y
Choose Yuma AI if…
- you're in its core audience: ecommerce and dtc brands, cx and customer support managers
Side by side
Feature Gorgias Yuma AI
Pricing modelFree trialFree trial
Starting price$10/mo$1200/mo
Free plan
Free trial
API
Open source
Trains AI on your content—Yes, unless you opt out
Data retentionKept while account active or business purpose; deleted per policy after terminationPer contractual agreements; deletable on request or after defined retention periods
Security and complianceSOC 2 Type II, HIPAASOC 2 Type II, GDPR, CCPA
Omnichannel inbox—
Human handoff—
AI takes actions
Shopify/ecommerce data
Help center/portal—
HIPAA compliant—
PlatformsWeb, APIWeb
CategoryCustomer SupportCustomer Support
CompanyGorgias Inc.Yuma AI Inc.
Based inFranceUnited States
Founded2015—
Part of——
Key features
G Gorgias
- Omnichannel inbox for email, chat, SMS, WhatsApp, Instagram, Facebook
- AI Agent pre-trained on 1B+ ecommerce conversations
- Cancel, discount or upsell from inside a conversation
- Native Shopify order and customer data in tickets
- 300+ integrations including Recharge, Klaviyo, Yotpo
- Revenue attribution reporting for support
- Real-time AI coaching tips for human agents
- Voice and SMS add-ons
Y Yuma AI
- End-to-end resolution of WISMO, returns, refunds and cancellations
- Takes actions in Shopify, subscription and shipping tools
- Plugs into Gorgias, Zendesk, Kustomer, Gladly and Re:amaze
- 15-20 safety checks on every reply before sending
- Adjustable confidence threshold with handoff to humans
- Builds tested playbooks from an uploaded SOP
- Product-page Q&A widget for pre-purchase questions
- Facebook and Instagram comment and DM moderation
Plans and prices
From each vendor's site. Prices change — confirm before buying.
Gorgias
Starter$10/mo (Helpdesk only); $40/mo with AI Agent
Basic$60/mo or $50/mo billed annually (Helpdesk); $90/mo with AI Agent
Pro$360/mo or $300/mo billed annually (Helpdesk); $550/mo with AI Agent
Advanced$900/mo or $750/mo billed annually (Helpdesk); $1,430/mo with AI Agent
EnterpriseCustom
Yuma AI
Starter$14,400/yr (~$1.20 per resolution)
Growth$40,000/yr (~$0.83 per resolution)
Scale$90,000/yr (~$0.75 per resolution)
Higher volumeCustom
Strengths and limitations
Gorgias
- Helpdesk starts at $10/mo with no credit card needed for trial
- Native Shopify integration plus WooCommerce, BigCommerce and Magento support
- AI Agent included on every plan, billed per automated interaction
- Basic plan and above include 500 user seats
- AI Agent usage costs $0.85–$1.00 per automated interaction
- Starter plan limited to 50 tickets and 3 seats, monthly billing only
- Revenue attribution only on Pro and above
- Magento support not on Starter or Basic
Yuma AI
- Billed only for tickets fully resolved by AI; escalations are not charged
- No implementation fee, and the first 30 days are free
- No per-seat pricing
- Integrates with major ecommerce helpdesks and Shopify
- Every plan requires a 12-month commitment, paid upfront
- Entry plan starts at $14,400 per year
- Sales AI, Social AI and Voice AI are priced separately, through sales
- Annual plans pause usage when the resolution bundle runs out
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Built from each vendor's public website; we haven't tested them hands-on. Editorial policy