Z
ZIntercom Fin vs Yuma AI
Pricing, features, platforms and who each one suits — side by side.
I
Choose Intercom Fin if…
- you want the lower entry price ($49.5/mo vs $1200/mo)
- you need an API to build on
- you work on Slack, WhatsApp
- you're in its core audience: customer support teams, ecommerce businesses
Y
Choose Yuma AI if…
- you're in its core audience: ecommerce and dtc brands, cx and customer support managers
Side by side
Feature Intercom Fin Yuma AI
Pricing modelFree trialFree trial
Starting price$49.5/mo$1200/mo
Free plan
Free trial
API
Open source
Trains AI on your contentYes, unless you opt outYes, unless you opt out
Data retentionData deleted within 30 days after opting out of fine-tuningPer contractual agreements; deletable on request or after defined retention periods
Security and complianceSOC 2 Type II, ISO 27001, ISO 27701, ISO 42001, HIPAA, GDPRSOC 2 Type II, GDPR, CCPA
AI voice/phone agent—
Omnichannel inbox—
Human handoff—
AI takes actions
Shopify/ecommerce data
Help center/portal—
HIPAA compliant—
PlatformsWeb, API, Slack, WhatsAppWeb
CategoryCustomer SupportCustomer Support
CompanyIntercomYuma AI Inc.
Based in—United States
Founded2011—
Part of——
Key features
I Intercom Fin
- Resolves conversations across chat, email, voice, SMS and social
- Procedures for multi-step tasks like refunds and account updates
- Works with Intercom, Zendesk, Salesforce, HubSpot, Freshdesk
- Simulations and regression testing before changes go live
- Insights, QA tools, alerts and recommendations
- Connects to systems through API, Data Connectors and MCP
- Supports dozens of languages around the clock
- SSO, SCIM, and data hosting in the US, EU or Australia
Y Yuma AI
- End-to-end resolution of WISMO, returns, refunds and cancellations
- Takes actions in Shopify, subscription and shipping tools
- Plugs into Gorgias, Zendesk, Kustomer, Gladly and Re:amaze
- 15-20 safety checks on every reply before sending
- Adjustable confidence threshold with handoff to humans
- Builds tested playbooks from an uploaded SOP
- Product-page Q&A widget for pre-purchase questions
- Facebook and Instagram comment and DM moderation
Plans and prices
From each vendor's site. Prices change — confirm before buying.
Intercom Fin
Fin with your current helpdesk$0.99 per outcome (50-outcome monthly minimum, about $49.50/mo)
Fin with Intercom helpdeskFrom $0.99 per outcome + $19 per seat/mo
Pro add-onFrom $100/mo
Copilot add-on$35 per user/mo
Fin VoiceCustom
Yuma AI
Starter$14,400/yr (~$1.20 per resolution)
Growth$40,000/yr (~$0.83 per resolution)
Scale$90,000/yr (~$0.75 per resolution)
Higher volumeCustom
Strengths and limitations
Intercom Fin
- 14-day free trial with unlimited outcomes and no credit card required
- Works with existing helpdesks, not only Intercom
- Pay per outcome, with no charge for unresolved handoffs
- Certifications include SOC 2, ISO 27001 and HIPAA
- 50-outcome monthly minimum
- Qualification outcomes cost $9.99 each
- Fin Voice pricing is custom and limited to select customers
- Analytics and Operator features require the Pro add-on, from $100/mo
Yuma AI
- Billed only for tickets fully resolved by AI; escalations are not charged
- No implementation fee, and the first 30 days are free
- No per-seat pricing
- Integrates with major ecommerce helpdesks and Shopify
- Every plan requires a 12-month commitment, paid upfront
- Entry plan starts at $14,400 per year
- Sales AI, Social AI and Voice AI are priced separately, through sales
- Annual plans pause usage when the resolution bundle runs out
More comparisons
Other options to consider
ZZ
Free trial
T
TT
From $24.17/mo
T
AI customer service and live chat that answers questions and drives store sales
Customer SupportAPI
K
KK
Paid
G
GG
From $10/mo
F
FHelpdesk ticketing with AI agents and agent copilot for customer service teams
From $19/mo
F
From $19/mo
F
Helpdesk ticketing with AI agents and agent copilot for customer service teams
Customer Support
S
SS
From $750/mo
Built from each vendor's public website; we haven't tested them hands-on. Editorial policy