I
IAI customer agent that resolves support, sales and ecommerce conversations
From $49.50/mo
Tidio vs Yuma AI
Pricing, features, platforms and who each one suits — side by side.
T
Choose Tidio if…
- you want the lower entry price ($24.17/mo vs $1200/mo)
- you need an API to build on
- you work on iOS, Android, Windows
- you're in its core audience: ecommerce stores on shopify or woocommerce, customer support teams
Y
Choose Yuma AI if…
- you're in its core audience: ecommerce and dtc brands, cx and customer support managers
Side by side
Feature Tidio Yuma AI
Pricing modelFree trialFree trial
Starting price$24.17/mo$1200/mo
Free plan
Free trial
API
Open source
Trains AI on your content—Yes, unless you opt out
Data retentionPersonal data kept until account deleted, unless claims require longerPer contractual agreements; deletable on request or after defined retention periods
Security and complianceSOC 2, HIPAA, GDPRSOC 2 Type II, GDPR, CCPA
Omnichannel inbox—
Human handoff—
AI takes actions
Shopify/ecommerce data
Live translation—
HIPAA compliant—
PlatformsWeb, iOS, Android, Windows, macOSWeb
CategoryCustomer SupportCustomer Support
CompanyTidio LLCYuma AI Inc.
Based inUnited StatesUnited States
Founded2013—
Part of——
Key features
T Tidio
- Lyro AI agent trained on help center, website and store data
- Human handoff with full conversation history
- Product recommendations shown as cards in chat
- Sales Flows triggered by behavior, cart events and exit intent
- Shared inbox for chat, email, WhatsApp, Instagram, Messenger
- Live Shopify and WooCommerce order and product data
- Revenue attribution and automation analytics
- GDPR, CCPA and SOC 2 compliance
Y Yuma AI
- End-to-end resolution of WISMO, returns, refunds and cancellations
- Takes actions in Shopify, subscription and shipping tools
- Plugs into Gorgias, Zendesk, Kustomer, Gladly and Re:amaze
- 15-20 safety checks on every reply before sending
- Adjustable confidence threshold with handoff to humans
- Builds tested playbooks from an uploaded SOP
- Product-page Q&A widget for pre-purchase questions
- Facebook and Instagram comment and DM moderation
Plans and prices
From each vendor's site. Prices change — confirm before buying.
Tidio
Starter$24.17/mo (annual billing price shown)
GrowthFrom $49.17/mo
PlusFrom $300/mo + monthly usage
PremiumContact for pricing
Lyro AI Agent add-onFrom $32.50/mo
Flows add-onFrom $24.17/mo
Yuma AI
Starter$14,400/yr (~$1.20 per resolution)
Growth$40,000/yr (~$0.83 per resolution)
Scale$90,000/yr (~$0.75 per resolution)
Higher volumeCustom
Strengths and limitations
Tidio
- 7-day free trial, no credit card required
- Live Shopify and WooCommerce data integration
- Lyro can be bought stand-alone for other help desks
- Apps listed for browser, Android, iOS, Windows and Mac
- No permanent free plan shown on the pricing page
- Usage-based quotas: higher volumes require Plus, Premium or a custom plan
- OpenAPI access starts at the Plus plan ($300/mo + usage)
- SSO only on the Premium plan
Yuma AI
- Billed only for tickets fully resolved by AI; escalations are not charged
- No implementation fee, and the first 30 days are free
- No per-seat pricing
- Integrates with major ecommerce helpdesks and Shopify
- Every plan requires a 12-month commitment, paid upfront
- Entry plan starts at $14,400 per year
- Sales AI, Social AI and Voice AI are priced separately, through sales
- Annual plans pause usage when the resolution bundle runs out
More comparisons
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Built from each vendor's public website; we haven't tested them hands-on. Editorial policy