O
OWebsite, online ordering, branded app and marketing for independent restaurants
From $249/mo
Popmenu vs Tidio
Pricing, features, platforms and who each one suits — side by side.
P
Choose Popmenu if…
- you're in its core audience: independent restaurant owners, multi-location restaurant groups
T
Choose Tidio if…
- you need an API to build on
- you want to trial it before paying
- you work on iOS, Android, Windows
- you're in its core audience: ecommerce stores on shopify or woocommerce, customer support teams
Side by side
Feature Popmenu Tidio
Pricing modelPaidFree trial
Starting price—$24.17/mo
Free plan
Free trial
API
Open source
Data retention—Personal data kept until account deleted, unless claims require longer
Security and compliance—SOC 2, HIPAA, GDPR
PlatformsWebWeb, iOS, Android, Windows, macOS
CategoryE-commerceCustomer Support
CompanyPopmenuTidio LLC
Based in—United States
Founded—2013
Part of——
Key features
P Popmenu
- AI phone answering around the clock
- Texts callers links for ordering and reservations
- AI-generated monthly emails, texts and social posts
- Approve, edit and schedule AI marketing content
- Mass email campaigns and SMS messaging
- Online ordering for restaurants
- Dynamic menu technology
T Tidio
- Lyro AI agent trained on help center, website and store data
- Human handoff with full conversation history
- Product recommendations shown as cards in chat
- Sales Flows triggered by behavior, cart events and exit intent
- Shared inbox for chat, email, WhatsApp, Instagram, Messenger
- Live Shopify and WooCommerce order and product data
- Revenue attribution and automation analytics
- GDPR, CCPA and SOC 2 compliance
Plans and prices
From each vendor's site. Prices change — confirm before buying.
Popmenu
EssentialsSee vendor pricing page (prices differ between vendor pages)
PremierSee vendor pricing page (prices differ between vendor pages)
Tidio
Starter$24.17/mo (annual billing price shown)
GrowthFrom $49.17/mo
PlusFrom $300/mo + monthly usage
PremiumContact for pricing
Lyro AI Agent add-onFrom $32.50/mo
Flows add-onFrom $24.17/mo
Strengths and limitations
Popmenu
- Marketing, ordering and phone answering from one vendor
- AI content can be edited and approved before sending
- Essentials tier includes 500 SMS texts
- AI phone answering costs extra on the Essentials tier
- Prices shown differ between vendor pricing pages
- Built only for restaurants
Tidio
- 7-day free trial, no credit card required
- Live Shopify and WooCommerce data integration
- Lyro can be bought stand-alone for other help desks
- Apps listed for browser, Android, iOS, Windows and Mac
- No permanent free plan shown on the pricing page
- Usage-based quotas: higher volumes require Plus, Premium or a custom plan
- OpenAPI access starts at the Plus plan ($300/mo + usage)
- SSO only on the Premium plan
More comparisons
Other options to consider
OO
From $249/mo
S
SAI assistant that helps Shopify merchants build, run and grow their stores
Free trial
S
Free trial
S
AI assistant that helps Shopify merchants build, run and grow their stores
E-commerce
O
OO
From $43/mo
H
HH
Contact
H
AI product information platform for ecommerce catalogs, content and images
E-commerceAPI
G
GG
From $10/mo
R
RR
From $12/mo
Built from each vendor's public website; we haven't tested them hands-on. Editorial policy