W
WAmazon Transcribe vs Gorgias
Pricing, features, platforms and who each one suits — side by side.
A
Choose Amazon Transcribe if…
- you want a free plan to start with
- you're in its core audience: developers building on aws, contact center teams
G
Choose Gorgias if…
- you're in its core audience: shopify brands, ecommerce customer support teams
Side by side
Feature Amazon Transcribe Gorgias
Pricing modelFreemiumFree trial
Starting price—$10/mo
Free plan
Free trial
API
Open source
Data retention—Kept while account active or business purpose; deleted per policy after termination
Security and compliance—SOC 2 Type II, HIPAA
Speaker labels—
File upload—
PlatformsWeb, APIWeb, API
CategoryTranscriptionCustomer Support
Rank in its category#2 of 5#3 of 12
CompanyAmazon Web Services, Inc.Gorgias Inc.
Based inUnited StatesFrance
Founded—2015
Part ofAmazon.com, Inc.—
What you'd pay
The cheapest plan that fits, per month, billed yearly where the plan offers it.
| Team size | Amazon Transcribe | Gorgias |
|---|---|---|
| 1 person | no published plan | $10 Starter |
| 5 people | no published plan | $50 Basic |
| 20 people | no published plan | $50 Basic |
Key features
A Amazon Transcribe
- Batch and real-time streaming transcription
- Speaker diarization and automatic language identification
- Custom vocabularies and custom language models
- Automatic redaction of sensitive information
- Call Analytics with sentiment and generative summaries
- Toxicity detection and content moderation
- HIPAA-eligible medical transcription
- Features available in 100+ languages
G Gorgias
- Omnichannel inbox for email, chat, SMS, WhatsApp, Instagram, Facebook
- AI Agent pre-trained on 1B+ ecommerce conversations
- Cancel, discount or upsell from inside a conversation
- Native Shopify order and customer data in tickets
- 300+ integrations including Recharge, Klaviyo, Yotpo
- Revenue attribution reporting for support
- Real-time AI coaching tips for human agents
- Voice and SMS add-ons
Plans and prices
From each vendor's site. Prices change — confirm before buying.
Amazon Transcribe
Free TierFree
Standard Batch$0.006/min (US East example)
Standard Streaming$0.01/min (US East example)
Call Analytics (post-call)$0.03/min first 250K min; $0.0186 next 750K; $0.0138 next 4M
Generative call summarization$0.0024/min (Tier 1)
Content redaction$0.0024/min (Tier 1)
Gorgias
Starter$10/mo (Helpdesk only); $40/mo with AI Agent
Basic$60/mo or $50/mo billed annually (Helpdesk); $90/mo with AI Agent
Pro$360/mo or $300/mo billed annually (Helpdesk); $550/mo with AI Agent
Advanced$900/mo or $750/mo billed annually (Helpdesk); $1,430/mo with AI Agent
EnterpriseCustom
Strengths and limitations
Amazon Transcribe
- Free tier with 60 minutes a month for 12 months
- Billed per second with no minimum charge
- Volume tiers lower the per-minute cost at scale
- Features available in more than 100 languages
- Prices vary by region and the page gives some only as examples
- Redaction and custom language models are not in the free tier
- Requires an AWS account and some developer setup
Gorgias
- Helpdesk starts at $10/mo with no credit card needed for trial
- Native Shopify integration plus WooCommerce, BigCommerce and Magento support
- AI Agent included on every plan, billed per automated interaction
- Basic plan and above include 500 user seats
- AI Agent usage costs $0.85–$1.00 per automated interaction
- Starter plan limited to 50 tickets and 3 seats, monthly billing only
- Revenue attribution only on Pro and above
- Magento support not on Starter or Basic
More comparisons
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I
From $49.50/mo
I
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Facts from each vendor's public pages, prices checked Oct 26, 2026. Editorial policy