R
RGorgias vs Helpshift
Pricing, features, platforms and who each one suits — side by side.
G
Choose Gorgias if…
- you want to trial it before paying
- you're in its core audience: shopify brands, ecommerce customer support teams
H
Choose Helpshift if…
- you're in its core audience: game studios, player support teams
Side by side
Feature Gorgias Helpshift
Pricing modelFree trialContact for pricing
Starting price$10/mo—
Free plan
Free trial
API
Open source
Data retentionKept while account active or business purpose; deleted per policy after terminationHeld seven years after you cease to interact with us
Security and complianceSOC 2 Type II, HIPAA—
Omnichannel inbox—
Human handoff—
AI takes actions
Shopify/ecommerce data—
Live translation—
Help center/portal—
HIPAA compliant—
PlatformsWeb, APIWeb, API
CategoryCustomer SupportCustomer Support
CompanyGorgias Inc.Helpshift
Based inFrance—
Founded2015—
Part of——
Key features
G Gorgias
- Omnichannel inbox for email, chat, SMS, WhatsApp, Instagram, Facebook
- AI Agent pre-trained on 1B+ ecommerce conversations
- Cancel, discount or upsell from inside a conversation
- Native Shopify order and customer data in tickets
- 300+ integrations including Recharge, Klaviyo, Yotpo
- Revenue attribution reporting for support
- Real-time AI coaching tips for human agents
- Voice and SMS add-ons
H Helpshift
- In-game support SDKs for mobile, PC and web
- CARE AI agent for autonomous issue resolution
- Support in 70+ languages with built-in translation
- Console-to-mobile support handoff via QR code
- AI Agent Copilot and smart routing for human agents
- Player segmentation with in-game and push notifications
- Toxicity and harassment detection across chat, Discord and forums
- Community sentiment analysis with natural-language reporting
Plans and prices
From each vendor's site. Prices change — confirm before buying.
Gorgias
Starter$10/mo (Helpdesk only); $40/mo with AI Agent
Basic$60/mo or $50/mo billed annually (Helpdesk); $90/mo with AI Agent
Pro$360/mo or $300/mo billed annually (Helpdesk); $550/mo with AI Agent
Advanced$900/mo or $750/mo billed annually (Helpdesk); $1,430/mo with AI Agent
EnterpriseCustom
Helpshift
CustomCustom
Strengths and limitations
Gorgias
- Helpdesk starts at $10/mo with no credit card needed for trial
- Native Shopify integration plus WooCommerce, BigCommerce and Magento support
- AI Agent included on every plan, billed per automated interaction
- Basic plan and above include 500 user seats
- AI Agent usage costs $0.85–$1.00 per automated interaction
- Starter plan limited to 50 tickets and 3 seats, monthly billing only
- Revenue attribution only on Pro and above
- Magento support not on Starter or Basic
Helpshift
- Covers support, engagement, trust & safety and community on one platform
- Multilingual support in over 70 languages
- Human services available alongside the AI and software
- Published case studies from Zynga, Rovio, Gameloft and other studios
- No public pricing; you have to request a quote
- No free plan or trial listed
- Built specifically for games, so it is not aimed at other industries
More comparisons
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RR
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Y
YAI agents that resolve ecommerce support tickets, pre-sale questions and social DMs
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Y
From $1200/mo
Y
AI agents that resolve ecommerce support tickets, pre-sale questions and social DMs
Customer Support
T
TT
From $24.17/mo
T
AI customer service and live chat that answers questions and drives store sales
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S
SS
From $750/mo
A
AAI shopping assistants, support agents and voice AI for e-commerce brands
Free, from $199/mo
A
Free, from $199/mo
A
AI shopping assistants, support agents and voice AI for e-commerce brands
Customer SupportFree plan
I
IAI customer agent that resolves support, sales and ecommerce conversations
From $49.50/mo
I
From $49.50/mo
I
AI customer agent that resolves support, sales and ecommerce conversations
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Built from each vendor's public website; we haven't tested them hands-on. Editorial policy