Helpshift vs Rep AI

Pricing, features, platforms and who each one suits — side by side.

Helpshift

AI player support, engagement, moderation and community tools for game studios

Contact for pricingVisit site

Rep AI

AI sales and support agents for online stores on Shopify and WooCommerce

From $12/moVisit site

Choose Helpshift if…

you need an API to build on
you're in its core audience: game studios, player support teams

Choose Rep AI if…

you want to trial it before paying
you're in its core audience: ecommerce merchants, customer support teams

Side by side

FeatureH

HelpshiftR

Rep AI

Pricing modelContact for pricingFree trial

Starting price—$12/mo

Free plan

Free trial

API

Open source

Data retentionHeld seven years after you cease to interact with usDeleted when no longer required for original purpose, unless legally justified to retain

Omnichannel inbox—

Human handoff—

AI takes actions

Shopify/ecommerce data—

Live translation—

PlatformsWeb, APIWeb

CategoryCustomer SupportCustomer Support

CompanyHelpshiftRep AI Technologies Inc.

Based in——

Founded—2021

Part of——

Key features

H Helpshift

In-game support SDKs for mobile, PC and web
CARE AI agent for autonomous issue resolution
Support in 70+ languages with built-in translation
Console-to-mobile support handoff via QR code
AI Agent Copilot and smart routing for human agents
Player segmentation with in-game and push notifications
Toxicity and harassment detection across chat, Discord and forums
Community sentiment analysis with natural-language reporting

R Rep AI

Natural-language product search, comparisons and checkout inside chat
Buying-signal detection for hesitation, comparisons and abandoned carts
Automated order tracking, cancellations, address changes and returns
Rep Inbox helpdesk with AI ticket summaries and routing rules
Handoff to human agents with full conversation history
Insights on unanswered questions, drop-off reasons and competitor mentions
Klaviyo sync for conversation-based segmentation
MCP server for reviewing store data and approving AI answer edits

Plans and prices

From each vendor's site. Prices change — confirm before buying.

Helpshift

CustomCustom

Rep AI

SalesFrom $12/month

SupportFrom $49/month

ConciergeFrom $130/month

EnterpriseCustom

AI channels add-on$0.75 per AI-resolved conversation

Rep Inbox add-onFrom $8/month for 50 tickets, plus $20 per agent per month

Strengths and limitations

Helpshift

Covers support, engagement, trust & safety and community on one platform
Multilingual support in over 70 languages
Human services available alongside the AI and software
Published case studies from Zynga, Rovio, Gameloft and other studios

No public pricing; you have to request a quote
No free plan or trial listed
Built specifically for games, so it is not aimed at other industries

Rep AI

14-day free trial on every plan with no credit card required
No annual commitment, and yearly billing is 20% less than monthly
Hands conversations to Gorgias, Zendesk, Kustomer, Freshdesk or Richpanel without custom development
MCP server is read-only by default, and edits need approval before going live

No permanent free plan is listed
Email, Instagram, Facebook Messenger and WhatsApp AI cost $0.75 per resolved conversation
Overage is on by default for new subscribers, at $1.20 per resolution
Vendor pages disagree on the Sales starting price: $12 on pricing, $99 on the home page