C
CStructurely vs Zendesk AI
Pricing, features, platforms and who each one suits — side by side.
S
Choose Structurely if…
- you need an API to build on
- you're in its core audience: sales and call center teams, mortgage and real estate firms
Z
Choose Zendesk AI if…
- you want to trial it before paying
- you're in its core audience: customer support teams, contact centres
Side by side
Feature Structurely Zendesk AI
Pricing modelContact for pricingFree trial
Starting price——
Free plan
Free trial
API
Open source
Data retentionKept for period necessary to fulfil purposes, unless law requires longer—
Security and complianceCCPASOC 2 Type II, ISO 27001, ISO 27701, HIPAA
Salesforce/HubSpot sync—
Outreach sequences—
Built-in dialer—
MCP server—
PlatformsWeb, APIWeb
CategorySales Assistants & CRMCustomer Support
Rank in its category#7 of 7#2 of 12
CompanyReinform, Inc.Zendesk, Inc.
Based inUnited StatesUnited States
Founded——
Part of——
Key features
S Structurely
- Inbound and outbound AI voice calling
- Two-way SMS and email follow-up
- Appointment and callback scheduling
- Live call transfers to human reps
- Automatic call dispositions and CRM updates
- Document collection during conversations
- AI power dialer inside Salesforce
- REST APIs, webhooks and MCP for headless builds
Z Zendesk AI
- Autonomous AI agents for multi-step requests across channels
- Copilot that suggests next-best actions to agents
- AI knowledge base built from a knowledge graph
- AI action builder for connected business systems
- AI quality assurance with coaching recommendations
- Intelligent triage and auto assist on Enterprise
- Omnichannel routing for chat, messaging, email and voice
- 1,800+ apps and integrations in the marketplace
Plans and prices
From each vendor's site. Prices change — confirm before buying.
Structurely
Small TeamCustom (platform fee + usage)
Large TeamCustom (platform fee + usage)
Enterprise / Build Your OwnCustom
Zendesk AI
Support Team£15/agent/mo billed yearly (£20 monthly)
Suite Team£45/agent/mo billed yearly (£59 monthly)
Suite Professional£89/agent/mo billed yearly (£115 monthly)
Suite Enterprise + CopilotCustom
Copilot add-on£40/agent/mo billed yearly
Strengths and limitations
Structurely
- Usage pricing from $0.07/min voice and $0.02 per SMS or email
- No per-seat licensing
- Supports voice, SMS, RCS, email and chat in one platform
- Can run headless or white label through its APIs
- Platform fees are not published; you have to contact sales
- APIs and webhooks are not part of the Small Team plan
- No self-serve free plan listed
Zendesk AI
- 14-day free trial of Suite Professional with Copilot included
- AI agents included from the Suite Team plan
- Eligible startups can use Zendesk free for up to 2 years
- Marketplace of 1,800+ apps and integrations
- Copilot costs extra (£40/agent/month, billed yearly)
- Automated resolutions beyond the included allowance are billed per resolution
- Enterprise pricing is only available through sales
- No free plan
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Facts from each vendor's public pages, prices checked Oct 26, 2026. Editorial policy