Tidio vs Vapi

Pricing, features, platforms and who each one suits — side by side.

Tidio

AI customer service and live chat that answers questions and drives store sales

From $24.17/moVisit site

Vapi

Developer platform to build, test and deploy voice AI agents for phone calls

Free · from $29/moVisit site

Choose Tidio if…

you want the lower entry price ($24.17/mo vs $29/mo)
you work on iOS, Android, Windows
you're in its core audience: ecommerce stores on shopify or woocommerce, customer support teams

Choose Vapi if…

you want a free plan to start with
you're in its core audience: developers, customer support teams

Side by side

FeatureT

TidioV

Vapi

Pricing modelFree trialFreemium

Starting price$24.17/mo$29/mo

Free plan

Free trial

API

Open source

Trains AI on your content—Yes

Data retentionPersonal data kept until account deleted, unless claims require longerDepends on customer config; free plan 14 days raw data; deleted on request

Security and complianceSOC 2, HIPAA, GDPRSOC 2, HIPAA, PCI DSS

Omnichannel inbox—

Human handoff—

AI takes actions—

Shopify/ecommerce data—

Live translation—

HIPAA compliant—

PlatformsWeb, iOS, Android, Windows, macOSWeb, API

CategoryCustomer SupportAI Agents

CompanyTidio LLCVapi Inc.

Based inUnited StatesUnited States

Founded2013—

Part of——

Key features

T Tidio

Lyro AI agent trained on help center, website and store data
Human handoff with full conversation history
Product recommendations shown as cards in chat
Sales Flows triggered by behavior, cart events and exit intent
Shared inbox for chat, email, WhatsApp, Instagram, Messenger
Live Shopify and WooCommerce order and product data
Revenue attribution and automation analytics
GDPR, CCPA and SOC 2 compliance

V Vapi

Configurable voice, conversation flow and telephony
Call testing and simulation before going live
Real-time call monitoring and observability
Built-in AI conversation guardrails
Twilio, Vonage, Telnyx and Vapi SIP telephony
Model providers passed through at cost
SSO, OAuth and RBAC access controls
SOC 2, HIPAA and PCI compliance

Plans and prices

From each vendor's site. Prices change — confirm before buying.

Tidio

Starter$24.17/mo (annual billing price shown)

GrowthFrom $49.17/mo

PlusFrom $300/mo + monthly usage

PremiumContact for pricing

Lyro AI Agent add-onFrom $32.50/mo

Flows add-onFrom $24.17/mo

Vapi

No Success Package$0 to start, $0.05/min hosting

Core$29

Pro10% of Vapi hosting fee, $999/mo minimum

PremierCustom

Strengths and limitations

Tidio

7-day free trial, no credit card required
Live Shopify and WooCommerce data integration
Lyro can be bought stand-alone for other help desks
Apps listed for browser, Android, iOS, Windows and Mac

No permanent free plan shown on the pricing page
Usage-based quotas: higher volumes require Plus, Premium or a custom plan
OpenAPI access starts at the Plus plan ($300/mo + usage)
SSO only on the Premium plan

Vapi

$5 free credits and no minimum minutes to start
Model provider costs passed through with no markup
Unlimited agents on every plan
SOC 2, HIPAA and PCI compliance

The hosting fee and provider costs add up; the page estimates $82–$129 for 1,000 minutes
HIPAA compliance is a $2,000/month add-on
The free tier has no support SLA and allows only 4 concurrent calls
Pro requires a $999/month minimum