G
GAlhena AI vs Vapi
Pricing, features, platforms and who each one suits — side by side.
A
Choose Alhena AI if…
- you're in its core audience: e-commerce brands, customer support teams
V
Choose Vapi if…
- you want the lower entry price ($29/mo vs $199/mo)
- you need an API to build on
- you're in its core audience: developers, customer support teams
Side by side
Feature Alhena AI Vapi
Pricing modelFreemiumFreemium
Starting price$199/mo$29/mo
Free plan
Free trial
API
Open source
Trains AI on your content—Yes
Data retention—Depends on customer config; free plan 14 days raw data; deleted on request
Security and compliance—SOC 2, HIPAA, PCI DSS
AI voice/phone agent—
Human handoff—
AI takes actions—
Shopify/ecommerce data—
Live translation—
PlatformsWebWeb, API
CategoryCustomer SupportAI Agents
CompanyHelix3 Labs, Inc.Vapi Inc.
Based inUnited StatesUnited States
Founded——
Part of——
Key features
A
- Conversational product discovery with bundle and add-on suggestions
- Order cancellations, returns and appointment booking by AI agents
- Phone and SIP-line ready voice AI
- Support in 90+ languages
- Escalation to human agents with full context
- SKU-level tracking of products recommended by AI engines
- Revenue attribution and AI vs. human performance analytics
- Engagement across social comments, DMs and review platforms
V Vapi
- Configurable voice, conversation flow and telephony
- Call testing and simulation before going live
- Real-time call monitoring and observability
- Built-in AI conversation guardrails
- Twilio, Vonage, Telnyx and Vapi SIP telephony
- Model providers passed through at cost
- SSO, OAuth and RBAC access controls
- SOC 2, HIPAA and PCI compliance
Plans and prices
From each vendor's site. Prices change — confirm before buying.
Alhena AI
Free$0
Essentials$199/mo billed annually
Growth$499/mo billed annually
Scale$999/mo billed annually
EnterpriseCustom
Vapi
No Success Package$0 to start, $0.05/min hosting
Core$29
Pro10% of Vapi hosting fee, $999/mo minimum
PremierCustom
Strengths and limitations
Alhena AI
- Free plan includes 25 conversations a month with no credit card
- 14-day trial on Essentials, Growth and Scale
- 200+ integrations stated, including Shopify, Zendesk and Salesforce
- Spam, irrelevant queries and immediate human handoffs do not use conversation credits
- Listed paid plan prices require annual billing, charged upfront
- Credits reset each cycle and do not roll over
- Trial requires a payment method or Shopify billing approval, and billing starts automatically when it ends
- Security certifications are not named on the home page
Vapi
- $5 free credits and no minimum minutes to start
- Model provider costs passed through with no markup
- Unlimited agents on every plan
- SOC 2, HIPAA and PCI compliance
- The hosting fee and provider costs add up; the page estimates $82–$129 for 1,000 minutes
- HIPAA compliance is a $2,000/month add-on
- The free tier has no support SLA and allows only 4 concurrent calls
- Pro requires a $999/month minimum
More comparisons
Other options to consider
GG
From $10/mo
R
RR
From $12/mo
S
SS
From $750/mo
Y
YAI agents that resolve ecommerce support tickets, pre-sale questions and social DMs
From $1200/mo
Y
From $1200/mo
Y
AI agents that resolve ecommerce support tickets, pre-sale questions and social DMs
Customer Support
I
IAI customer agent that resolves support, sales and ecommerce conversations
From $49.50/mo
I
From $49.50/mo
I
AI customer agent that resolves support, sales and ecommerce conversations
Customer SupportAPI
Z
ZZ
Free trial
Built from each vendor's public website; we haven't tested them hands-on. Editorial policy