I
IAI customer agent that resolves support, sales and ecommerce conversations
From $49.50/mo
Helpshift vs Vapi
Pricing, features, platforms and who each one suits — side by side.
H
Choose Helpshift if…
- you're in its core audience: game studios, player support teams
V
Choose Vapi if…
- you want a free plan to start with
- you're in its core audience: developers, customer support teams
Side by side
Feature Helpshift Vapi
Pricing modelContact for pricingFreemium
Starting price—$29/mo
Free plan
Free trial
API
Open source
Trains AI on your content—Yes
Data retentionHeld seven years after you cease to interact with usDepends on customer config; free plan 14 days raw data; deleted on request
Security and compliance—SOC 2, HIPAA, PCI DSS
AI takes actions—
Live translation—
PlatformsWeb, APIWeb, API
CategoryCustomer SupportAI Agents
CompanyHelpshiftVapi Inc.
Based in—United States
Founded——
Part of——
Key features
H Helpshift
- In-game support SDKs for mobile, PC and web
- CARE AI agent for autonomous issue resolution
- Support in 70+ languages with built-in translation
- Console-to-mobile support handoff via QR code
- AI Agent Copilot and smart routing for human agents
- Player segmentation with in-game and push notifications
- Toxicity and harassment detection across chat, Discord and forums
- Community sentiment analysis with natural-language reporting
V Vapi
- Configurable voice, conversation flow and telephony
- Call testing and simulation before going live
- Real-time call monitoring and observability
- Built-in AI conversation guardrails
- Twilio, Vonage, Telnyx and Vapi SIP telephony
- Model providers passed through at cost
- SSO, OAuth and RBAC access controls
- SOC 2, HIPAA and PCI compliance
Plans and prices
From each vendor's site. Prices change — confirm before buying.
Helpshift
CustomCustom
Vapi
No Success Package$0 to start, $0.05/min hosting
Core$29
Pro10% of Vapi hosting fee, $999/mo minimum
PremierCustom
Strengths and limitations
Helpshift
- Covers support, engagement, trust & safety and community on one platform
- Multilingual support in over 70 languages
- Human services available alongside the AI and software
- Published case studies from Zynga, Rovio, Gameloft and other studios
- No public pricing; you have to request a quote
- No free plan or trial listed
- Built specifically for games, so it is not aimed at other industries
Vapi
- $5 free credits and no minimum minutes to start
- Model provider costs passed through with no markup
- Unlimited agents on every plan
- SOC 2, HIPAA and PCI compliance
- The hosting fee and provider costs add up; the page estimates $82–$129 for 1,000 minutes
- HIPAA compliance is a $2,000/month add-on
- The free tier has no support SLA and allows only 4 concurrent calls
- Pro requires a $999/month minimum
More comparisons
Other options to consider
II
From $49.50/mo
I
AI customer agent that resolves support, sales and ecommerce conversations
Customer SupportAPI
Z
ZZ
Free trial
F
FHelpdesk ticketing with AI agents and agent copilot for customer service teams
From $19/mo
F
From $19/mo
F
Helpdesk ticketing with AI agents and agent copilot for customer service teams
Customer Support
T
TT
From $24.17/mo
T
AI customer service and live chat that answers questions and drives store sales
Customer SupportAPI
G
GG
From $10/mo
R
RR
From $12/mo
Built from each vendor's public website; we haven't tested them hands-on. Editorial policy