Intercom Fin vs Rep AI

Pricing, features, platforms and who each one suits — side by side.

Intercom Fin

AI customer agent that resolves support, sales and ecommerce conversations

From $49.50/moVisit site

Rep AI

AI sales and support agents for online stores on Shopify and WooCommerce

From $12/moVisit site

Choose Intercom Fin if…

you need an API to build on
you work on Slack, WhatsApp
you're in its core audience: customer support teams, ecommerce businesses

Choose Rep AI if…

you want the lower entry price ($12/mo vs $49.5/mo)
you're in its core audience: ecommerce merchants, customer support teams

Side by side

FeatureI

Intercom FinR

Rep AI

Pricing modelFree trialFree trial

Starting price$49.5/mo$12/mo

Free plan

Free trial

API

Open source

Trains AI on your contentYes, unless you opt out—

Data retentionData deleted within 30 days after opting out of fine-tuningDeleted when no longer required for original purpose, unless legally justified to retain

Security and complianceSOC 2 Type II, ISO 27001, ISO 27701, ISO 42001, HIPAA, GDPR—

AI voice/phone agent—

Omnichannel inbox

Human handoff

AI takes actions

Shopify/ecommerce data

Help center/portal—

HIPAA compliant—

PlatformsWeb, API, Slack, WhatsAppWeb

CategoryCustomer SupportCustomer Support

CompanyIntercomRep AI Technologies Inc.

Based in——

Founded20112021

Part of——

Key features

I Intercom Fin

Resolves conversations across chat, email, voice, SMS and social
Procedures for multi-step tasks like refunds and account updates
Works with Intercom, Zendesk, Salesforce, HubSpot, Freshdesk
Simulations and regression testing before changes go live
Insights, QA tools, alerts and recommendations
Connects to systems through API, Data Connectors and MCP
Supports dozens of languages around the clock
SSO, SCIM, and data hosting in the US, EU or Australia

R Rep AI

Natural-language product search, comparisons and checkout inside chat
Buying-signal detection for hesitation, comparisons and abandoned carts
Automated order tracking, cancellations, address changes and returns
Rep Inbox helpdesk with AI ticket summaries and routing rules
Handoff to human agents with full conversation history
Insights on unanswered questions, drop-off reasons and competitor mentions
Klaviyo sync for conversation-based segmentation
MCP server for reviewing store data and approving AI answer edits

Plans and prices

From each vendor's site. Prices change — confirm before buying.

Intercom Fin

Fin with your current helpdesk$0.99 per outcome (50-outcome monthly minimum, about $49.50/mo)

Fin with Intercom helpdeskFrom $0.99 per outcome + $19 per seat/mo

Pro add-onFrom $100/mo

Copilot add-on$35 per user/mo

Fin VoiceCustom

Rep AI

SalesFrom $12/month

SupportFrom $49/month

ConciergeFrom $130/month

EnterpriseCustom

AI channels add-on$0.75 per AI-resolved conversation

Rep Inbox add-onFrom $8/month for 50 tickets, plus $20 per agent per month

Strengths and limitations

Intercom Fin

14-day free trial with unlimited outcomes and no credit card required
Works with existing helpdesks, not only Intercom
Pay per outcome, with no charge for unresolved handoffs
Certifications include SOC 2, ISO 27001 and HIPAA

50-outcome monthly minimum
Qualification outcomes cost $9.99 each
Fin Voice pricing is custom and limited to select customers
Analytics and Operator features require the Pro add-on, from $100/mo

Rep AI

14-day free trial on every plan with no credit card required
No annual commitment, and yearly billing is 20% less than monthly
Hands conversations to Gorgias, Zendesk, Kustomer, Freshdesk or Richpanel without custom development
MCP server is read-only by default, and edits need approval before going live

No permanent free plan is listed
Email, Instagram, Facebook Messenger and WhatsApp AI cost $0.75 per resolved conversation
Overage is on by default for new subscribers, at $1.20 per resolution
Vendor pages disagree on the Sales starting price: $12 on pricing, $99 on the home page