I
IAI customer agent that resolves support, sales and ecommerce conversations
From $49.50/mo
Kayako vs Yuma AI
Pricing, features, platforms and who each one suits — side by side.
K
Choose Kayako if…
- you're in its core audience: customer support teams, e-commerce and retail businesses
Y
Choose Yuma AI if…
- you want to trial it before paying
- you're in its core audience: ecommerce and dtc brands, cx and customer support managers
Side by side
Feature Kayako Yuma AI
Pricing modelPaidFree trial
Starting price—$1200/mo
Free plan
Free trial
API
Open source
Trains AI on your content—Yes, unless you opt out
Data retention—Per contractual agreements; deletable on request or after defined retention periods
Security and complianceSOC 2 Type II, GDPRSOC 2 Type II, GDPR, CCPA
Omnichannel inbox—
Human handoff—
AI takes actions
Shopify/ecommerce data
Help center/portal—
PlatformsWebWeb
CategoryCustomer SupportCustomer Support
Rank in its category#9 of 12#10 of 12
CompanyESW Operations, LLCYuma AI Inc.
Based inUnited StatesUnited States
Founded2001—
Part of——
What you'd pay
The cheapest plan that fits, per month, billed yearly where the plan offers it.
| Team size | Kayako | Yuma AI |
|---|---|---|
| 1 person | no published plan | $1,200 Starter |
| 5 people | no published plan | $1,200 Starter |
| 20 people | no published plan | $1,200 Starter |
Key features
K Kayako
- AI agent that drafts replies and closes tickets
- Takes actions like refunds and account creation
- Omnichannel inbox for email, chat, social and voice
- No-code routing, assignment and escalation workflows
- Knowledge base with semantic search and help center
- SLA management and support analytics
- Works on top of Zendesk, Freshdesk, Intercom, Salesforce
- SOC 2 Type II, GDPR, SSO/SAML and audit logs
Y Yuma AI
- End-to-end resolution of WISMO, returns, refunds and cancellations
- Takes actions in Shopify, subscription and shipping tools
- Plugs into Gorgias, Zendesk, Kustomer, Gladly and Re:amaze
- 15-20 safety checks on every reply before sending
- Adjustable confidence threshold with handoff to humans
- Builds tested playbooks from an uploaded SOP
- Product-page Q&A widget for pre-purchase questions
- Facebook and Instagram comment and DM moderation
Plans and prices
From each vendor's site. Prices change — confirm before buying.
Kayako
Kay (AI support agent)$1 per resolved ticket
Kayako OneCustom
Yuma AI
Starter$14,400/yr (~$1.20 per resolution)
Growth$40,000/yr (~$0.83 per resolution)
Scale$90,000/yr (~$0.75 per resolution)
Higher volumeCustom
Strengths and limitations
Kayako
- Kay is billed only for tickets it resolves without a human
- No seat or setup fees for Kay
- Works on top of existing help desks, so no migration is needed
- Lists SOC 2 Type II, GDPR and SSO/SAML support
- Kayako One pricing is only available through sales
- No free trial mentioned
- No public API is described on the site
Yuma AI
- Billed only for tickets fully resolved by AI; escalations are not charged
- No implementation fee, and the first 30 days are free
- No per-seat pricing
- Integrates with major ecommerce helpdesks and Shopify
- Every plan requires a 12-month commitment, paid upfront
- Entry plan starts at $14,400 per year
- Sales AI, Social AI and Voice AI are priced separately, through sales
- Annual plans pause usage when the resolution bundle runs out
More comparisons
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I
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Facts from each vendor's public pages, prices checked Oct 26, 2026. Editorial policy