G
GYuma AI vs Zendesk AI
Pricing, features, platforms and who each one suits — side by side.
Y
Choose Yuma AI if…
- you're in its core audience: ecommerce and dtc brands, cx and customer support managers
Z
Choose Zendesk AI if…
- you're in its core audience: customer support teams, contact centres
Side by side
Feature Yuma AI Zendesk AI
Pricing modelFree trialFree trial
Starting price$1200/mo—
Free plan
Free trial
API
Open source
Trains AI on your contentYes, unless you opt out—
Data retentionPer contractual agreements; deletable on request or after defined retention periods—
Security and complianceSOC 2 Type II, GDPR, CCPASOC 2 Type II, ISO 27001, ISO 27701, HIPAA
AI voice/phone agent—
Omnichannel inbox—
AI takes actions
Shopify/ecommerce data—
Help center/portal—
HIPAA compliant—
PlatformsWebWeb
CategoryCustomer SupportCustomer Support
Rank in its category#10 of 12#2 of 12
CompanyYuma AI Inc.Zendesk, Inc.
Based inUnited StatesUnited States
Founded——
Part of——
Key features
Y Yuma AI
- End-to-end resolution of WISMO, returns, refunds and cancellations
- Takes actions in Shopify, subscription and shipping tools
- Plugs into Gorgias, Zendesk, Kustomer, Gladly and Re:amaze
- 15-20 safety checks on every reply before sending
- Adjustable confidence threshold with handoff to humans
- Builds tested playbooks from an uploaded SOP
- Product-page Q&A widget for pre-purchase questions
- Facebook and Instagram comment and DM moderation
Z Zendesk AI
- Autonomous AI agents for multi-step requests across channels
- Copilot that suggests next-best actions to agents
- AI knowledge base built from a knowledge graph
- AI action builder for connected business systems
- AI quality assurance with coaching recommendations
- Intelligent triage and auto assist on Enterprise
- Omnichannel routing for chat, messaging, email and voice
- 1,800+ apps and integrations in the marketplace
Plans and prices
From each vendor's site. Prices change — confirm before buying.
Yuma AI
Starter$14,400/yr (~$1.20 per resolution)
Growth$40,000/yr (~$0.83 per resolution)
Scale$90,000/yr (~$0.75 per resolution)
Higher volumeCustom
Zendesk AI
Support Team£15/agent/mo billed yearly (£20 monthly)
Suite Team£45/agent/mo billed yearly (£59 monthly)
Suite Professional£89/agent/mo billed yearly (£115 monthly)
Suite Enterprise + CopilotCustom
Copilot add-on£40/agent/mo billed yearly
Strengths and limitations
Yuma AI
- Billed only for tickets fully resolved by AI; escalations are not charged
- No implementation fee, and the first 30 days are free
- No per-seat pricing
- Integrates with major ecommerce helpdesks and Shopify
- Every plan requires a 12-month commitment, paid upfront
- Entry plan starts at $14,400 per year
- Sales AI, Social AI and Voice AI are priced separately, through sales
- Annual plans pause usage when the resolution bundle runs out
Zendesk AI
- 14-day free trial of Suite Professional with Copilot included
- AI agents included from the Suite Team plan
- Eligible startups can use Zendesk free for up to 2 years
- Marketplace of 1,800+ apps and integrations
- Copilot costs extra (£40/agent/month, billed yearly)
- Automated resolutions beyond the included allowance are billed per resolution
- Enterprise pricing is only available through sales
- No free plan
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Facts from each vendor's public pages, prices checked Oct 26, 2026. Editorial policy