G
GAlhena AI vs Freshdesk Freddy AI
Pricing, features, platforms and who each one suits — side by side.
A
Choose Alhena AI if…
- you want a free plan to start with
- you're in its core audience: e-commerce brands, customer support teams
F
Choose Freshdesk Freddy AI if…
- you want the lower entry price ($19/mo vs $199/mo)
- you're in its core audience: customer support teams, support managers
Side by side
Feature Alhena AI Freshdesk Freddy AI
Pricing modelFreemiumFree trial
Starting price$199/mo$19/mo
Free plan
Free trial
API
Open source
AI voice/phone agent—
Human handoff—
AI takes actions
Shopify/ecommerce data—
Live translation
Help center/portal—
PlatformsWebWeb
CategoryCustomer SupportCustomer Support
Rank in its category#10 of 12#3 of 12
CompanyHelix3 Labs, Inc.Freshworks Inc.
Based inUnited StatesUnited States
Founded——
Part of——
What you'd pay
The cheapest plan that fits, per month, billed yearly where the plan offers it.
| Team size | Alhena AI | Freshdesk Freddy AI |
|---|---|---|
| 1 person | $199 Essentials | $19 Growth |
| 5 people | $199 Essentials | $95 Growth |
| 20 people | $199 Essentials | $380 Growth |
Work it out for your team
- Freshdesk Freddy AIGrowth$19/mo
- Alhena AIEssentials$199/mo
The cheapest paid plan with a published price that fits. Custom and sales-quoted plans aren't included.
What the free plans include
Alhena AI
- 25 conversations/mo
- 500 custom URLs / SKUs
- 1 AI profile
- Manual training frequency; AI-only support
Freshdesk Freddy AI
No free plan.
Key features
A
- Conversational product discovery with bundle and add-on suggestions
- Order cancellations, returns and appointment booking by AI agents
- Phone and SIP-line ready voice AI
- Support in 90+ languages
- Escalation to human agents with full context
- SKU-level tracking of products recommended by AI engines
- Revenue attribution and AI vs. human performance analytics
- Engagement across social comments, DMs and review platforms
F Freshdesk Freddy AI
- Email AI agents that resolve customer queries
- AI Agent Studio to build, test and monitor agents
- Ticketing, shared inbox and customer portal
- AI Copilot reply drafting, summaries and sentiment analysis
- Live translation in 60+ languages
- AI Insights with root cause analysis
- Automations, SLA policies and skill-based routing
- MCP and connector app integrations
Plans and prices
From each vendor's site. Prices change — confirm before buying.
Alhena AI
Free$0
Essentials$199/mo billed annually
Growth$499/mo billed annually
Scale$999/mo billed annually
EnterpriseCustom
Freshdesk Freddy AI
Growth$19/agent/month billed annually
Pro$55/agent/month billed annually
Enterprise$89/agent/month billed annually
Strengths and limitations
Alhena AI
- Free plan includes 25 conversations a month with no credit card
- 14-day trial on Essentials, Growth and Scale
- 200+ integrations stated, including Shopify, Zendesk and Salesforce
- Spam, irrelevant queries and immediate human handoffs do not use conversation credits
- Listed paid plan prices require annual billing, charged upfront
- Credits reset each cycle and do not roll over
- Trial requires a payment method or Shopify billing approval, and billing starts automatically when it ends
- Security certifications are not named on the home page
Freshdesk Freddy AI
- Every plan includes the first 500 AI Agent sessions
- Paid plans can be tried for free
- Free AI onboarding included
- Growth plan starts at $19/agent/month billed annually
- Freddy AI Copilot is a $29/agent/month add-on and is not available on Growth
- More AI Agent sessions cost $49 per 100
- AI Insights is limited to the Enterprise plan
More comparisons
Other options to consider
GG
From $10/mo
R
RR
From $12/mo
S
SS
From $750/mo
Y
YAI agents that resolve ecommerce support tickets, pre-sale questions and social DMs
From $1200/mo
Y
From $1200/mo
Y
AI agents that resolve ecommerce support tickets, pre-sale questions and social DMs
Customer Support
I
IAI customer agent that resolves support, sales and ecommerce conversations
From $49.50/mo
I
From $49.50/mo
I
AI customer agent that resolves support, sales and ecommerce conversations
Customer SupportAPI
Z
ZZ
Free trial
Facts from each vendor's public pages, prices checked Oct 26, 2026. Editorial policy