G
GAlhena AI vs Helpshift
Pricing, features, platforms and who each one suits — side by side.
A
Choose Alhena AI if…
- you want a free plan to start with
- you're in its core audience: e-commerce brands, customer support teams
H
Choose Helpshift if…
- you need an API to build on
- you're in its core audience: game studios, player support teams
Side by side
Feature Alhena AI Helpshift
Pricing modelFreemiumContact for pricing
Starting price$199/mo—
Free plan
Free trial
API
Open source
Data retention—Held seven years after you cease to interact with us
AI voice/phone agent—
Human handoff—
AI takes actions
Shopify/ecommerce data—
Live translation
PlatformsWebWeb, API
CategoryCustomer SupportCustomer Support
Rank in its category#10 of 12#9 of 12
CompanyHelix3 Labs, Inc.Helpshift
Based inUnited States—
Founded——
Part of——
What you'd pay
The cheapest plan that fits, per month, billed yearly where the plan offers it.
| Team size | Alhena AI | Helpshift |
|---|---|---|
| 1 person | $199 Essentials | no published plan |
| 5 people | $199 Essentials | no published plan |
| 20 people | $199 Essentials | no published plan |
What the free plans include
Alhena AI
- 25 conversations/mo
- 500 custom URLs / SKUs
- 1 AI profile
- Manual training frequency; AI-only support
Helpshift
No free plan.
Key features
A
- Conversational product discovery with bundle and add-on suggestions
- Order cancellations, returns and appointment booking by AI agents
- Phone and SIP-line ready voice AI
- Support in 90+ languages
- Escalation to human agents with full context
- SKU-level tracking of products recommended by AI engines
- Revenue attribution and AI vs. human performance analytics
- Engagement across social comments, DMs and review platforms
H Helpshift
- In-game support SDKs for mobile, PC and web
- CARE AI agent for autonomous issue resolution
- Support in 70+ languages with built-in translation
- Console-to-mobile support handoff via QR code
- AI Agent Copilot and smart routing for human agents
- Player segmentation with in-game and push notifications
- Toxicity and harassment detection across chat, Discord and forums
- Community sentiment analysis with natural-language reporting
Plans and prices
From each vendor's site. Prices change — confirm before buying.
Alhena AI
Free$0
Essentials$199/mo billed annually
Growth$499/mo billed annually
Scale$999/mo billed annually
EnterpriseCustom
Helpshift
CustomCustom
Strengths and limitations
Alhena AI
- Free plan includes 25 conversations a month with no credit card
- 14-day trial on Essentials, Growth and Scale
- 200+ integrations stated, including Shopify, Zendesk and Salesforce
- Spam, irrelevant queries and immediate human handoffs do not use conversation credits
- Listed paid plan prices require annual billing, charged upfront
- Credits reset each cycle and do not roll over
- Trial requires a payment method or Shopify billing approval, and billing starts automatically when it ends
- Security certifications are not named on the home page
Helpshift
- Covers support, engagement, trust & safety and community on one platform
- Multilingual support in over 70 languages
- Human services available alongside the AI and software
- Published case studies from Zynga, Rovio, Gameloft and other studios
- No public pricing; you have to request a quote
- No free plan or trial listed
- Built specifically for games, so it is not aimed at other industries
More comparisons
Other options to consider
GG
From $10/mo
R
RR
From $12/mo
S
SS
From $750/mo
Y
YAI agents that resolve ecommerce support tickets, pre-sale questions and social DMs
From $1200/mo
Y
From $1200/mo
Y
AI agents that resolve ecommerce support tickets, pre-sale questions and social DMs
Customer Support
I
IAI customer agent that resolves support, sales and ecommerce conversations
From $49.50/mo
I
From $49.50/mo
I
AI customer agent that resolves support, sales and ecommerce conversations
Customer SupportAPI
Z
ZZ
Free trial
Facts from each vendor's public pages, prices checked Oct 26, 2026. Editorial policy