Alhena AI vs Tidio

Pricing, features, platforms and who each one suits — side by side.

Alhena AI

AI shopping assistants, support agents and voice AI for e-commerce brands

Free · from $199/moVisit site

Tidio

AI customer service and live chat that answers questions and drives store sales

From $24.17/moVisit site

Choose Alhena AI if…

you want a free plan to start with
you're in its core audience: e-commerce brands, customer support teams

Choose Tidio if…

you want the lower entry price ($24.17/mo vs $199/mo)
you need an API to build on
you work on iOS, Android, Windows
you're in its core audience: ecommerce stores on shopify or woocommerce, customer support teams

Side by side

FeatureA

Alhena AIT

Tidio

Pricing modelFreemiumFree trial

Starting price$199/mo$24.17/mo

Free plan

Free trial

API

Open source

Data retention—Personal data kept until account deleted, unless claims require longer

Security and compliance—SOC 2, HIPAA, GDPR

AI voice/phone agent—

Omnichannel inbox—

Human handoff

AI takes actions

Shopify/ecommerce data

Live translation

HIPAA compliant—

PlatformsWebWeb, iOS, Android, Windows, macOS

CategoryCustomer SupportCustomer Support

Rank in its category#10 of 12#3 of 12

CompanyHelix3 Labs, Inc.Tidio LLC

Based inUnited StatesUnited States

Founded—2013

Part of——

What you'd pay

The cheapest plan that fits, per month, billed yearly where the plan offers it.

Team size	Alhena AI	Tidio
1 person	$199 Essentials	$24.17 Starter
5 people	$199 Essentials	$24.17 Starter
20 people	$199 Essentials	$24.17 Starter

Work it out for your team

People

TidioStarter$24.17/mo
Alhena AIEssentials$199/mo

The cheapest paid plan with a published price that fits. Custom and sales-quoted plans aren't included.

What the free plans include

Alhena AI

25 conversations/mo
500 custom URLs / SKUs
1 AI profile
Manual training frequency; AI-only support

Tidio

No free plan.

Key features

A Alhena AI

Conversational product discovery with bundle and add-on suggestions
Order cancellations, returns and appointment booking by AI agents
Phone and SIP-line ready voice AI
Support in 90+ languages
Escalation to human agents with full context
SKU-level tracking of products recommended by AI engines
Revenue attribution and AI vs. human performance analytics
Engagement across social comments, DMs and review platforms

T Tidio

Lyro AI agent trained on help center, website and store data
Human handoff with full conversation history
Product recommendations shown as cards in chat
Sales Flows triggered by behavior, cart events and exit intent
Shared inbox for chat, email, WhatsApp, Instagram, Messenger
Live Shopify and WooCommerce order and product data
Revenue attribution and automation analytics
GDPR, CCPA and SOC 2 compliance

Plans and prices

From each vendor's site. Prices change — confirm before buying.

Alhena AI

Free$0

Essentials$199/mo billed annually

Growth$499/mo billed annually

Scale$999/mo billed annually

EnterpriseCustom

Tidio

Starter$24.17/mo (annual billing price shown)

GrowthFrom $49.17/mo

PlusFrom $300/mo + monthly usage

PremiumContact for pricing

Lyro AI Agent add-onFrom $32.50/mo

Flows add-onFrom $24.17/mo

Strengths and limitations

Alhena AI

Free plan includes 25 conversations a month with no credit card
14-day trial on Essentials, Growth and Scale
200+ integrations stated, including Shopify, Zendesk and Salesforce
Spam, irrelevant queries and immediate human handoffs do not use conversation credits

Listed paid plan prices require annual billing, charged upfront
Credits reset each cycle and do not roll over
Trial requires a payment method or Shopify billing approval, and billing starts automatically when it ends
Security certifications are not named on the home page

Tidio