I
IAI customer agent that resolves support, sales and ecommerce conversations
From $49.50/mo
Freshdesk Freddy AI vs Yuma AI
Pricing, features, platforms and who each one suits — side by side.
F
Choose Freshdesk Freddy AI if…
- you want the lower entry price ($19/mo vs $1200/mo)
- you're in its core audience: customer support teams, support managers
Y
Choose Yuma AI if…
- you're in its core audience: ecommerce and dtc brands, cx and customer support managers
Side by side
Feature Freshdesk Freddy AI Yuma AI
Pricing modelFree trialFree trial
Starting price$19/mo$1200/mo
Free plan
Free trial
API
Open source
Trains AI on your content—Yes, unless you opt out
Data retention—Per contractual agreements; deletable on request or after defined retention periods
Security and compliance—SOC 2 Type II, GDPR, CCPA
AI takes actions
Shopify/ecommerce data—
Live translation—
Help center/portal—
PlatformsWebWeb
CategoryCustomer SupportCustomer Support
Rank in its category#3 of 12#10 of 12
CompanyFreshworks Inc.Yuma AI Inc.
Based inUnited StatesUnited States
Founded——
Part of——
What you'd pay
The cheapest plan that fits, per month, billed yearly where the plan offers it.
| Team size | Freshdesk Freddy AI | Yuma AI |
|---|---|---|
| 1 person | $19 Growth | $1,200 Starter |
| 5 people | $95 Growth | $1,200 Starter |
| 20 people | $380 Growth | $1,200 Starter |
Work it out for your team
- Freshdesk Freddy AIGrowth$19/mo
- Yuma AIStarter$1,200/mo
The cheapest paid plan with a published price that fits. Custom and sales-quoted plans aren't included.
Key features
F Freshdesk Freddy AI
- Email AI agents that resolve customer queries
- AI Agent Studio to build, test and monitor agents
- Ticketing, shared inbox and customer portal
- AI Copilot reply drafting, summaries and sentiment analysis
- Live translation in 60+ languages
- AI Insights with root cause analysis
- Automations, SLA policies and skill-based routing
- MCP and connector app integrations
Y Yuma AI
- End-to-end resolution of WISMO, returns, refunds and cancellations
- Takes actions in Shopify, subscription and shipping tools
- Plugs into Gorgias, Zendesk, Kustomer, Gladly and Re:amaze
- 15-20 safety checks on every reply before sending
- Adjustable confidence threshold with handoff to humans
- Builds tested playbooks from an uploaded SOP
- Product-page Q&A widget for pre-purchase questions
- Facebook and Instagram comment and DM moderation
Plans and prices
From each vendor's site. Prices change — confirm before buying.
Freshdesk Freddy AI
Growth$19/agent/month billed annually
Pro$55/agent/month billed annually
Enterprise$89/agent/month billed annually
Yuma AI
Starter$14,400/yr (~$1.20 per resolution)
Growth$40,000/yr (~$0.83 per resolution)
Scale$90,000/yr (~$0.75 per resolution)
Higher volumeCustom
Strengths and limitations
Freshdesk Freddy AI
- Every plan includes the first 500 AI Agent sessions
- Paid plans can be tried for free
- Free AI onboarding included
- Growth plan starts at $19/agent/month billed annually
- Freddy AI Copilot is a $29/agent/month add-on and is not available on Growth
- More AI Agent sessions cost $49 per 100
- AI Insights is limited to the Enterprise plan
Yuma AI
- Billed only for tickets fully resolved by AI; escalations are not charged
- No implementation fee, and the first 30 days are free
- No per-seat pricing
- Integrates with major ecommerce helpdesks and Shopify
- Every plan requires a 12-month commitment, paid upfront
- Entry plan starts at $14,400 per year
- Sales AI, Social AI and Voice AI are priced separately, through sales
- Annual plans pause usage when the resolution bundle runs out
More comparisons
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II
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I
AI customer agent that resolves support, sales and ecommerce conversations
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GG
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TT
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T
AI customer service and live chat that answers questions and drives store sales
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RR
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Facts from each vendor's public pages, prices checked Oct 26, 2026. Editorial policy