I
IAI customer agent that resolves support, sales and ecommerce conversations
From $49.50/mo
Freshdesk Freddy AI vs Zapier
Pricing, features, platforms and who each one suits — side by side.
F
Choose Freshdesk Freddy AI if…
- you want the lower entry price ($19/mo vs $19.99/mo)
- you're in its core audience: customer support teams, support managers
Z
Choose Zapier if…
- you want a free plan to start with
- you need an API to build on
- you're in its core audience: small and medium businesses, operations and revops teams
Side by side
Feature Freshdesk Freddy AI Zapier
Pricing modelFree trialFreemium
Starting price$19/mo$19.99/mo
Free plan
Free trial
API
Open source
Trains AI on your content—No
Data retention—Custom data retention available (Enterprise); default period not stated
Security and compliance—SOC 2 Type II, SOC 3, GDPR, CCPA
GitHub stars—634
AI takes actions—
Live translation—
Help center/portal—
PlatformsWebWeb, API
CategoryCustomer SupportWorkflow Automation
Rank in its category#3 of 12#1 of 9
CompanyFreshworks Inc.Zapier, Inc.
Based inUnited StatesUnited States
Founded——
Part of——
What you'd pay
The cheapest plan that fits, per month, billed yearly where the plan offers it.
| Team size | Freshdesk Freddy AI | Zapier |
|---|---|---|
| 1 person | $19 Growth | $19.99 Professional |
| 5 people | $95 Growth | $19.99 Professional |
| 20 people | $380 Growth | $19.99 Professional |
Work it out for your team
- Freshdesk Freddy AIGrowth$19/mo
- ZapierProfessional$19.99/mo
The cheapest paid plan with a published price that fits. Custom and sales-quoted plans aren't included.
What the free plans include
Freshdesk Freddy AI
No free plan.
Zapier
- 100 tasks per month
- Two-step Zaps only
- 1 seat
- Unlimited Zaps, Tables, and Forms
Key features
F Freshdesk Freddy AI
- Email AI agents that resolve customer queries
- AI Agent Studio to build, test and monitor agents
- Ticketing, shared inbox and customer portal
- AI Copilot reply drafting, summaries and sentiment analysis
- Live translation in 60+ languages
- AI Insights with root cause analysis
- Automations, SLA policies and skill-based routing
- MCP and connector app integrations
Z
- Trigger-based Zap workflows across 9,000+ apps
- Zapier MCP connecting AI tools to 66,000+ actions
- Zapier SDK for AI coding agents
- Tables for storing workflow data
- Forms that trigger workflows
- AI agents and customer chatbots
- Self-healing Zaps with AI manager agent (early access)
- Audit logs, SSO, SCIM and action restrictions
Plans and prices
From each vendor's site. Prices change — confirm before buying.
Freshdesk Freddy AI
Growth$19/agent/month billed annually
Pro$55/agent/month billed annually
Enterprise$89/agent/month billed annually
Zapier
Free$0/month
ProfessionalStarting from $19.99/month
TeamStarting from $69/month
EnterpriseContact for pricing
Strengths and limitations
Freshdesk Freddy AI
- Every plan includes the first 500 AI Agent sessions
- Paid plans can be tried for free
- Free AI onboarding included
- Growth plan starts at $19/agent/month billed annually
- Freddy AI Copilot is a $29/agent/month add-on and is not available on Growth
- More AI Agent sessions cost $49 per 100
- AI Insights is limited to the Enterprise plan
Zapier
- Free plan with 100 tasks per month and unlimited Zaps
- Connects to 9,000+ apps
- SOC 2 Type II, SOC 3, GDPR and CCPA compliance
- Yearly billing saves 33%
- Free plan limited to two-step Zaps and 15-minute polling
- Live chat support starts at the Professional 2,000-task tier
- Prices scale with task volume
- Next Gen Zaps are still in early access
More comparisons
Other options to consider
II
From $49.50/mo
I
AI customer agent that resolves support, sales and ecommerce conversations
Customer SupportAPI
Z
ZZ
Free trial
G
GG
From $10/mo
T
TT
From $24.17/mo
T
AI customer service and live chat that answers questions and drives store sales
Customer SupportAPI
S
SS
From $750/mo
R
RR
From $12/mo
Facts from each vendor's public pages, prices checked Oct 26, 2026. Editorial policy