R
RGorgias vs Structurely
Pricing, features, platforms and who each one suits — side by side.
G
Choose Gorgias if…
- you want to trial it before paying
- you're in its core audience: shopify brands, ecommerce customer support teams
S
Choose Structurely if…
- you're in its core audience: sales and call center teams, mortgage and real estate firms
Side by side
Feature Gorgias Structurely
Pricing modelFree trialContact for pricing
Starting price$10/mo—
Free plan
Free trial
API
Open source
Data retentionKept while account active or business purpose; deleted per policy after terminationKept for period necessary to fulfil purposes, unless law requires longer
Security and complianceSOC 2 Type II, HIPAACCPA
Omnichannel inbox—
Human handoff—
AI takes actions—
Shopify/ecommerce data—
Help center/portal—
HIPAA compliant—
PlatformsWeb, APIWeb, API
CategoryCustomer SupportSales Assistants & CRM
CompanyGorgias Inc.Reinform, Inc.
Based inFranceUnited States
Founded2015—
Part of——
Key features
G Gorgias
- Omnichannel inbox for email, chat, SMS, WhatsApp, Instagram, Facebook
- AI Agent pre-trained on 1B+ ecommerce conversations
- Cancel, discount or upsell from inside a conversation
- Native Shopify order and customer data in tickets
- 300+ integrations including Recharge, Klaviyo, Yotpo
- Revenue attribution reporting for support
- Real-time AI coaching tips for human agents
- Voice and SMS add-ons
S Structurely
- Inbound and outbound AI voice calling
- Two-way SMS and email follow-up
- Appointment and callback scheduling
- Live call transfers to human reps
- Automatic call dispositions and CRM updates
- Document collection during conversations
- AI power dialer inside Salesforce
- REST APIs, webhooks and MCP for headless builds
Plans and prices
From each vendor's site. Prices change — confirm before buying.
Gorgias
Starter$10/mo (Helpdesk only); $40/mo with AI Agent
Basic$60/mo or $50/mo billed annually (Helpdesk); $90/mo with AI Agent
Pro$360/mo or $300/mo billed annually (Helpdesk); $550/mo with AI Agent
Advanced$900/mo or $750/mo billed annually (Helpdesk); $1,430/mo with AI Agent
EnterpriseCustom
Structurely
Small TeamCustom (platform fee + usage)
Large TeamCustom (platform fee + usage)
Enterprise / Build Your OwnCustom
Strengths and limitations
Gorgias
- Helpdesk starts at $10/mo with no credit card needed for trial
- Native Shopify integration plus WooCommerce, BigCommerce and Magento support
- AI Agent included on every plan, billed per automated interaction
- Basic plan and above include 500 user seats
- AI Agent usage costs $0.85–$1.00 per automated interaction
- Starter plan limited to 50 tickets and 3 seats, monthly billing only
- Revenue attribution only on Pro and above
- Magento support not on Starter or Basic
Structurely
- Usage pricing from $0.07/min voice and $0.02 per SMS or email
- No per-seat licensing
- Supports voice, SMS, RCS, email and chat in one platform
- Can run headless or white label through its APIs
- Platform fees are not published; you have to contact sales
- APIs and webhooks are not part of the Small Team plan
- No self-serve free plan listed
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Built from each vendor's public website; we haven't tested them hands-on. Editorial policy