I
IAI customer agent that resolves support, sales and ecommerce conversations
From $49.50/mo
Helpshift vs Siena AI
Pricing, features, platforms and who each one suits — side by side.
H
Choose Helpshift if…
- you need an API to build on
- you're in its core audience: game studios, player support teams
S
Choose Siena AI if…
- you work on Slack
- you're in its core audience: consumer brands, e-commerce customer experience teams
Side by side
Feature Helpshift Siena AI
Pricing modelContact for pricingPaid
Starting price—$750/mo
Free plan
Free trial
API
Open source
Data retentionHeld seven years after you cease to interact with us—
Security and compliance—SOC 2 Type II, GDPR
Human handoff—
AI takes actions
Shopify/ecommerce data—
Live translation—
PlatformsWeb, APIWeb, Slack
CategoryCustomer SupportCustomer Support
Rank in its category#9 of 12#6 of 12
CompanyHelpshiftSiena Labs, Inc.
Based in—United States
Founded——
Part of——
What you'd pay
The cheapest plan that fits, per month, billed yearly where the plan offers it.
| Team size | Helpshift | Siena AI |
|---|---|---|
| 1 person | no published plan | $750 Platform fee |
| 5 people | no published plan | $750 Platform fee |
| 20 people | no published plan | $750 Platform fee |
Key features
H Helpshift
- In-game support SDKs for mobile, PC and web
- CARE AI agent for autonomous issue resolution
- Support in 70+ languages with built-in translation
- Console-to-mobile support handoff via QR code
- AI Agent Copilot and smart routing for human agents
- Player segmentation with in-game and push notifications
- Toxicity and harassment detection across chat, Discord and forums
- Community sentiment analysis with natural-language reporting
S Siena AI
- Automated order updates, return labels, refunds and replacements
- Subscription skip, pause and swap handling with upsell suggestions
- Shopping Agent for product recommendations
- Social Agent for product questions and community moderation
- Copilot for drafting on-brand replies and translations
- AI Personas, guardrails and granular policy controls
- Collaborative AI Routing that explains each handoff
- Siena Docs knowledge base with a branded public help center
Plans and prices
From each vendor's site. Prices change — confirm before buying.
Helpshift
CustomCustom
Siena AI
Platform fee$750/month
Automation Pack$0.90 per ticket automated
Support & ImplementationPricing on request
Strengths and limitations
Helpshift
- Covers support, engagement, trust & safety and community on one platform
- Multilingual support in over 70 languages
- Human services available alongside the AI and software
- Published case studies from Zynga, Rovio, Gameloft and other studios
- No public pricing; you have to request a quote
- No free plan or trial listed
- Built specifically for games, so it is not aimed at other industries
Siena AI
- Integrates with six named helpdesks, including Zendesk, Gorgias and Intercom
- Published pricing: $750/month platform fee plus $0.90 per automated ticket
- Siena Docs is included in the plan at no extra cost
- Platform fee includes an unlimited sandbox
- No free plan or free trial is mentioned on the pricing page
- Support and implementation pricing is not published and must be requested
- Per-ticket charges come on top of the $750 monthly platform fee
- No mobile app is listed
More comparisons
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II
From $49.50/mo
I
AI customer agent that resolves support, sales and ecommerce conversations
Customer SupportAPI
Z
ZZ
Free trial
F
FHelpdesk ticketing with AI agents and agent copilot for customer service teams
From $19/mo
F
From $19/mo
F
Helpdesk ticketing with AI agents and agent copilot for customer service teams
Customer Support
T
TT
From $24.17/mo
T
AI customer service and live chat that answers questions and drives store sales
Customer SupportAPI
G
GG
From $10/mo
R
RR
From $12/mo
Facts from each vendor's public pages, prices checked Oct 26, 2026. Editorial policy