I
IAI customer agent that resolves support, sales and ecommerce conversations
From $49.50/mo
Helpshift vs Yuma AI
Pricing, features, platforms and who each one suits — side by side.
H
Choose Helpshift if…
- you need an API to build on
- you're in its core audience: game studios, player support teams
Y
Choose Yuma AI if…
- you want to trial it before paying
- you're in its core audience: ecommerce and dtc brands, cx and customer support managers
Side by side
Feature Helpshift Yuma AI
Pricing modelContact for pricingFree trial
Starting price—$1200/mo
Free plan
Free trial
API
Open source
Trains AI on your content—Yes, unless you opt out
Data retentionHeld seven years after you cease to interact with usPer contractual agreements; deletable on request or after defined retention periods
Security and compliance—SOC 2 Type II, GDPR, CCPA
AI takes actions
Shopify/ecommerce data—
Live translation—
PlatformsWeb, APIWeb
CategoryCustomer SupportCustomer Support
Rank in its category#9 of 12#10 of 12
CompanyHelpshiftYuma AI Inc.
Based in—United States
Founded——
Part of——
What you'd pay
The cheapest plan that fits, per month, billed yearly where the plan offers it.
| Team size | Helpshift | Yuma AI |
|---|---|---|
| 1 person | no published plan | $1,200 Starter |
| 5 people | no published plan | $1,200 Starter |
| 20 people | no published plan | $1,200 Starter |
Key features
H Helpshift
- In-game support SDKs for mobile, PC and web
- CARE AI agent for autonomous issue resolution
- Support in 70+ languages with built-in translation
- Console-to-mobile support handoff via QR code
- AI Agent Copilot and smart routing for human agents
- Player segmentation with in-game and push notifications
- Toxicity and harassment detection across chat, Discord and forums
- Community sentiment analysis with natural-language reporting
Y Yuma AI
- End-to-end resolution of WISMO, returns, refunds and cancellations
- Takes actions in Shopify, subscription and shipping tools
- Plugs into Gorgias, Zendesk, Kustomer, Gladly and Re:amaze
- 15-20 safety checks on every reply before sending
- Adjustable confidence threshold with handoff to humans
- Builds tested playbooks from an uploaded SOP
- Product-page Q&A widget for pre-purchase questions
- Facebook and Instagram comment and DM moderation
Plans and prices
From each vendor's site. Prices change — confirm before buying.
Helpshift
CustomCustom
Yuma AI
Starter$14,400/yr (~$1.20 per resolution)
Growth$40,000/yr (~$0.83 per resolution)
Scale$90,000/yr (~$0.75 per resolution)
Higher volumeCustom
Strengths and limitations
Helpshift
- Covers support, engagement, trust & safety and community on one platform
- Multilingual support in over 70 languages
- Human services available alongside the AI and software
- Published case studies from Zynga, Rovio, Gameloft and other studios
- No public pricing; you have to request a quote
- No free plan or trial listed
- Built specifically for games, so it is not aimed at other industries
Yuma AI
- Billed only for tickets fully resolved by AI; escalations are not charged
- No implementation fee, and the first 30 days are free
- No per-seat pricing
- Integrates with major ecommerce helpdesks and Shopify
- Every plan requires a 12-month commitment, paid upfront
- Entry plan starts at $14,400 per year
- Sales AI, Social AI and Voice AI are priced separately, through sales
- Annual plans pause usage when the resolution bundle runs out
More comparisons
Other options to consider
II
From $49.50/mo
I
AI customer agent that resolves support, sales and ecommerce conversations
Customer SupportAPI
Z
ZZ
Free trial
F
FHelpdesk ticketing with AI agents and agent copilot for customer service teams
From $19/mo
F
From $19/mo
F
Helpdesk ticketing with AI agents and agent copilot for customer service teams
Customer Support
T
TT
From $24.17/mo
T
AI customer service and live chat that answers questions and drives store sales
Customer SupportAPI
G
GG
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R
RR
From $12/mo
Facts from each vendor's public pages, prices checked Oct 26, 2026. Editorial policy