Rep AI vs Zendesk AI

Pricing, features, platforms and who each one suits — side by side.

Rep AI

AI sales and support agents for online stores on Shopify and WooCommerce

From $12/moVisit site

Zendesk AI

AI agents, agent copilot and QA for customer and employee service teams

Free trialVisit site

Choose Rep AI if…

you're in its core audience: ecommerce merchants, customer support teams

Choose Zendesk AI if…

you're in its core audience: customer support teams, contact centres

Side by side

FeatureR

Rep AIZ

Zendesk AI

Pricing modelFree trialFree trial

Starting price$12/mo—

Free plan

Free trial

API

Open source

Data retentionDeleted when no longer required for original purpose, unless legally justified to retain—

Security and compliance—SOC 2 Type II, ISO 27001, ISO 27701, HIPAA

AI voice/phone agent—

Omnichannel inbox

Human handoff—

AI takes actions

Shopify/ecommerce data—

Help center/portal—

HIPAA compliant—

PlatformsWebWeb

CategoryCustomer SupportCustomer Support

Rank in its category#6 of 12#2 of 12

CompanyRep AI Technologies Inc.Zendesk, Inc.

Based in—United States

Founded2021—

Part of——

Key features

R Rep AI

Natural-language product search, comparisons and checkout inside chat
Buying-signal detection for hesitation, comparisons and abandoned carts
Automated order tracking, cancellations, address changes and returns
Rep Inbox helpdesk with AI ticket summaries and routing rules
Handoff to human agents with full conversation history
Insights on unanswered questions, drop-off reasons and competitor mentions
Klaviyo sync for conversation-based segmentation
MCP server for reviewing store data and approving AI answer edits

Z Zendesk AI

Autonomous AI agents for multi-step requests across channels
Copilot that suggests next-best actions to agents
AI knowledge base built from a knowledge graph
AI action builder for connected business systems
AI quality assurance with coaching recommendations
Intelligent triage and auto assist on Enterprise
Omnichannel routing for chat, messaging, email and voice
1,800+ apps and integrations in the marketplace

Plans and prices

From each vendor's site. Prices change — confirm before buying.

Rep AI

SalesFrom $12/month

SupportFrom $49/month

ConciergeFrom $130/month

EnterpriseCustom

AI channels add-on$0.75 per AI-resolved conversation

Rep Inbox add-onFrom $8/month for 50 tickets, plus $20 per agent per month

Zendesk AI

Support Team£15/agent/mo billed yearly (£20 monthly)

Suite Team£45/agent/mo billed yearly (£59 monthly)

Suite Professional£89/agent/mo billed yearly (£115 monthly)

Suite Enterprise + CopilotCustom

Copilot add-on£40/agent/mo billed yearly

Strengths and limitations

Rep AI

14-day free trial on every plan with no credit card required
No annual commitment, and yearly billing is 20% less than monthly
Hands conversations to Gorgias, Zendesk, Kustomer, Freshdesk or Richpanel without custom development
MCP server is read-only by default, and edits need approval before going live

No permanent free plan is listed
Email, Instagram, Facebook Messenger and WhatsApp AI cost $0.75 per resolved conversation
Overage is on by default for new subscribers, at $1.20 per resolution
Vendor pages disagree on the Sales starting price: $12 on pricing, $99 on the home page

Zendesk AI