G
GSiena AI vs Tidio
Pricing, features, platforms and who each one suits — side by side.
S
Choose Siena AI if…
- you work on Slack
- you're in its core audience: consumer brands, e-commerce customer experience teams
T
Choose Tidio if…
- you want the lower entry price ($24.17/mo vs $750/mo)
- you need an API to build on
- you want to trial it before paying
- you work on iOS, Android, Windows
- you're in its core audience: ecommerce stores on shopify or woocommerce, customer support teams
Side by side
Feature Siena AI Tidio
Pricing modelPaidFree trial
Starting price$750/mo$24.17/mo
Free plan
Free trial
API
Open source
Data retention—Personal data kept until account deleted, unless claims require longer
Security and complianceSOC 2 Type II, GDPRSOC 2, HIPAA, GDPR
Omnichannel inbox—
Human handoff
AI takes actions
Shopify/ecommerce data
Live translation—
HIPAA compliant—
PlatformsWeb, SlackWeb, iOS, Android, Windows, macOS
CategoryCustomer SupportCustomer Support
Rank in its category#6 of 12#3 of 12
CompanySiena Labs, Inc.Tidio LLC
Based inUnited StatesUnited States
Founded—2013
Part of——
What you'd pay
The cheapest plan that fits, per month, billed yearly where the plan offers it.
| Team size | Siena AI | Tidio |
|---|---|---|
| 1 person | $750 Platform fee | $24.17 Starter |
| 5 people | $750 Platform fee | $24.17 Starter |
| 20 people | $750 Platform fee | $24.17 Starter |
Key features
S Siena AI
- Automated order updates, return labels, refunds and replacements
- Subscription skip, pause and swap handling with upsell suggestions
- Shopping Agent for product recommendations
- Social Agent for product questions and community moderation
- Copilot for drafting on-brand replies and translations
- AI Personas, guardrails and granular policy controls
- Collaborative AI Routing that explains each handoff
- Siena Docs knowledge base with a branded public help center
T Tidio
- Lyro AI agent trained on help center, website and store data
- Human handoff with full conversation history
- Product recommendations shown as cards in chat
- Sales Flows triggered by behavior, cart events and exit intent
- Shared inbox for chat, email, WhatsApp, Instagram, Messenger
- Live Shopify and WooCommerce order and product data
- Revenue attribution and automation analytics
- GDPR, CCPA and SOC 2 compliance
Plans and prices
From each vendor's site. Prices change — confirm before buying.
Siena AI
Platform fee$750/month
Automation Pack$0.90 per ticket automated
Support & ImplementationPricing on request
Tidio
Starter$24.17/mo (annual billing price shown)
GrowthFrom $49.17/mo
PlusFrom $300/mo + monthly usage
PremiumContact for pricing
Lyro AI Agent add-onFrom $32.50/mo
Flows add-onFrom $24.17/mo
Strengths and limitations
Siena AI
- Integrates with six named helpdesks, including Zendesk, Gorgias and Intercom
- Published pricing: $750/month platform fee plus $0.90 per automated ticket
- Siena Docs is included in the plan at no extra cost
- Platform fee includes an unlimited sandbox
- No free plan or free trial is mentioned on the pricing page
- Support and implementation pricing is not published and must be requested
- Per-ticket charges come on top of the $750 monthly platform fee
- No mobile app is listed
Tidio
- 7-day free trial, no credit card required
- Live Shopify and WooCommerce data integration
- Lyro can be bought stand-alone for other help desks
- Apps listed for browser, Android, iOS, Windows and Mac
- No permanent free plan shown on the pricing page
- Usage-based quotas: higher volumes require Plus, Premium or a custom plan
- OpenAPI access starts at the Plus plan ($300/mo + usage)
- SSO only on the Premium plan
More comparisons
Other options to consider
GG
From $10/mo
R
RR
From $12/mo
A
AAI shopping assistants, support agents and voice AI for e-commerce brands
Free, from $199/mo
A
Free, from $199/mo
A
AI shopping assistants, support agents and voice AI for e-commerce brands
Customer SupportFree plan
Y
YAI agents that resolve ecommerce support tickets, pre-sale questions and social DMs
From $1200/mo
Y
From $1200/mo
Y
AI agents that resolve ecommerce support tickets, pre-sale questions and social DMs
Customer Support
I
IAI customer agent that resolves support, sales and ecommerce conversations
From $49.50/mo
I
From $49.50/mo
I
AI customer agent that resolves support, sales and ecommerce conversations
Customer SupportAPI
Z
ZZ
Free trial
Facts from each vendor's public pages, prices checked Oct 26, 2026. Editorial policy