C
CStructurely vs Tidio
Pricing, features, platforms and who each one suits — side by side.
S
Choose Structurely if…
- you're in its core audience: sales and call center teams, mortgage and real estate firms
T
Choose Tidio if…
- you want to trial it before paying
- you work on iOS, Android, Windows
- you're in its core audience: ecommerce stores on shopify or woocommerce, customer support teams
Side by side
Feature Structurely Tidio
Pricing modelContact for pricingFree trial
Starting price—$24.17/mo
Free plan
Free trial
API
Open source
Data retentionKept for period necessary to fulfil purposes, unless law requires longerPersonal data kept until account deleted, unless claims require longer
Security and complianceCCPASOC 2, HIPAA, GDPR
Salesforce/HubSpot sync—
Outreach sequences—
Built-in dialer—
MCP server—
PlatformsWeb, APIWeb, iOS, Android, Windows, macOS
CategorySales Assistants & CRMCustomer Support
CompanyReinform, Inc.Tidio LLC
Based inUnited StatesUnited States
Founded—2013
Part of——
Key features
S Structurely
- Inbound and outbound AI voice calling
- Two-way SMS and email follow-up
- Appointment and callback scheduling
- Live call transfers to human reps
- Automatic call dispositions and CRM updates
- Document collection during conversations
- AI power dialer inside Salesforce
- REST APIs, webhooks and MCP for headless builds
T Tidio
- Lyro AI agent trained on help center, website and store data
- Human handoff with full conversation history
- Product recommendations shown as cards in chat
- Sales Flows triggered by behavior, cart events and exit intent
- Shared inbox for chat, email, WhatsApp, Instagram, Messenger
- Live Shopify and WooCommerce order and product data
- Revenue attribution and automation analytics
- GDPR, CCPA and SOC 2 compliance
Plans and prices
From each vendor's site. Prices change — confirm before buying.
Structurely
Small TeamCustom (platform fee + usage)
Large TeamCustom (platform fee + usage)
Enterprise / Build Your OwnCustom
Tidio
Starter$24.17/mo (annual billing price shown)
GrowthFrom $49.17/mo
PlusFrom $300/mo + monthly usage
PremiumContact for pricing
Lyro AI Agent add-onFrom $32.50/mo
Flows add-onFrom $24.17/mo
Strengths and limitations
Structurely
- Usage pricing from $0.07/min voice and $0.02 per SMS or email
- No per-seat licensing
- Supports voice, SMS, RCS, email and chat in one platform
- Can run headless or white label through its APIs
- Platform fees are not published; you have to contact sales
- APIs and webhooks are not part of the Small Team plan
- No self-serve free plan listed
Tidio
- 7-day free trial, no credit card required
- Live Shopify and WooCommerce data integration
- Lyro can be bought stand-alone for other help desks
- Apps listed for browser, Android, iOS, Windows and Mac
- No permanent free plan shown on the pricing page
- Usage-based quotas: higher volumes require Plus, Premium or a custom plan
- OpenAPI access starts at the Plus plan ($300/mo + usage)
- SSO only on the Premium plan
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Built from each vendor's public website; we haven't tested them hands-on. Editorial policy