C
CStructurely vs Yuma AI
Pricing, features, platforms and who each one suits — side by side.
S
Choose Structurely if…
- you need an API to build on
- you're in its core audience: sales and call center teams, mortgage and real estate firms
Y
Choose Yuma AI if…
- you want to trial it before paying
- you're in its core audience: ecommerce and dtc brands, cx and customer support managers
Side by side
Feature Structurely Yuma AI
Pricing modelContact for pricingFree trial
Starting price—$1200/mo
Free plan
Free trial
API
Open source
Trains AI on your content—Yes, unless you opt out
Data retentionKept for period necessary to fulfil purposes, unless law requires longerPer contractual agreements; deletable on request or after defined retention periods
Security and complianceCCPASOC 2 Type II, GDPR, CCPA
Salesforce/HubSpot sync—
Outreach sequences—
Built-in dialer—
MCP server—
PlatformsWeb, APIWeb
CategorySales Assistants & CRMCustomer Support
CompanyReinform, Inc.Yuma AI Inc.
Based inUnited StatesUnited States
Founded——
Part of——
Key features
S Structurely
- Inbound and outbound AI voice calling
- Two-way SMS and email follow-up
- Appointment and callback scheduling
- Live call transfers to human reps
- Automatic call dispositions and CRM updates
- Document collection during conversations
- AI power dialer inside Salesforce
- REST APIs, webhooks and MCP for headless builds
Y Yuma AI
- End-to-end resolution of WISMO, returns, refunds and cancellations
- Takes actions in Shopify, subscription and shipping tools
- Plugs into Gorgias, Zendesk, Kustomer, Gladly and Re:amaze
- 15-20 safety checks on every reply before sending
- Adjustable confidence threshold with handoff to humans
- Builds tested playbooks from an uploaded SOP
- Product-page Q&A widget for pre-purchase questions
- Facebook and Instagram comment and DM moderation
Plans and prices
From each vendor's site. Prices change — confirm before buying.
Structurely
Small TeamCustom (platform fee + usage)
Large TeamCustom (platform fee + usage)
Enterprise / Build Your OwnCustom
Yuma AI
Starter$14,400/yr (~$1.20 per resolution)
Growth$40,000/yr (~$0.83 per resolution)
Scale$90,000/yr (~$0.75 per resolution)
Higher volumeCustom
Strengths and limitations
Structurely
- Usage pricing from $0.07/min voice and $0.02 per SMS or email
- No per-seat licensing
- Supports voice, SMS, RCS, email and chat in one platform
- Can run headless or white label through its APIs
- Platform fees are not published; you have to contact sales
- APIs and webhooks are not part of the Small Team plan
- No self-serve free plan listed
Yuma AI
- Billed only for tickets fully resolved by AI; escalations are not charged
- No implementation fee, and the first 30 days are free
- No per-seat pricing
- Integrates with major ecommerce helpdesks and Shopify
- Every plan requires a 12-month commitment, paid upfront
- Entry plan starts at $14,400 per year
- Sales AI, Social AI and Voice AI are priced separately, through sales
- Annual plans pause usage when the resolution bundle runs out
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Built from each vendor's public website; we haven't tested them hands-on. Editorial policy