Rep AI vs Vapi

Pricing, features, platforms and who each one suits — side by side.

Rep AI

AI sales and support agents for online stores on Shopify and WooCommerce

From $12/moVisit site

Vapi

Developer platform to build, test and deploy voice AI agents for phone calls

Free · from $29/moVisit site

Choose Rep AI if…

you want the lower entry price ($12/mo vs $29/mo)
you're in its core audience: ecommerce merchants, customer support teams

Choose Vapi if…

you want a free plan to start with
you need an API to build on
you're in its core audience: developers, customer support teams

Side by side

FeatureR

Rep AIV

Vapi

Pricing modelFree trialFreemium

Starting price$12/mo$29/mo

Free plan

Free trial

API

Open source

Trains AI on your content—Yes

Data retentionDeleted when no longer required for original purpose, unless legally justified to retainDepends on customer config; free plan 14 days raw data; deleted on request

Security and compliance—SOC 2, HIPAA, PCI DSS

Omnichannel inbox—

Human handoff—

AI takes actions—

Shopify/ecommerce data—

PlatformsWebWeb, API

CategoryCustomer SupportAI Agents

CompanyRep AI Technologies Inc.Vapi Inc.

Based in—United States

Founded2021—

Part of——

Key features

R Rep AI

Natural-language product search, comparisons and checkout inside chat
Buying-signal detection for hesitation, comparisons and abandoned carts
Automated order tracking, cancellations, address changes and returns
Rep Inbox helpdesk with AI ticket summaries and routing rules
Handoff to human agents with full conversation history
Insights on unanswered questions, drop-off reasons and competitor mentions
Klaviyo sync for conversation-based segmentation
MCP server for reviewing store data and approving AI answer edits

V Vapi

Configurable voice, conversation flow and telephony
Call testing and simulation before going live
Real-time call monitoring and observability
Built-in AI conversation guardrails
Twilio, Vonage, Telnyx and Vapi SIP telephony
Model providers passed through at cost
SSO, OAuth and RBAC access controls
SOC 2, HIPAA and PCI compliance

Plans and prices

From each vendor's site. Prices change — confirm before buying.

Rep AI

SalesFrom $12/month

SupportFrom $49/month

ConciergeFrom $130/month

EnterpriseCustom

AI channels add-on$0.75 per AI-resolved conversation

Rep Inbox add-onFrom $8/month for 50 tickets, plus $20 per agent per month

Vapi

No Success Package$0 to start, $0.05/min hosting

Core$29

Pro10% of Vapi hosting fee, $999/mo minimum

PremierCustom

Strengths and limitations

Rep AI

14-day free trial on every plan with no credit card required
No annual commitment, and yearly billing is 20% less than monthly
Hands conversations to Gorgias, Zendesk, Kustomer, Freshdesk or Richpanel without custom development
MCP server is read-only by default, and edits need approval before going live

No permanent free plan is listed
Email, Instagram, Facebook Messenger and WhatsApp AI cost $0.75 per resolved conversation
Overage is on by default for new subscribers, at $1.20 per resolution
Vendor pages disagree on the Sales starting price: $12 on pricing, $99 on the home page

Vapi

$5 free credits and no minimum minutes to start
Model provider costs passed through with no markup
Unlimited agents on every plan
SOC 2, HIPAA and PCI compliance

The hosting fee and provider costs add up; the page estimates $82–$129 for 1,000 minutes
HIPAA compliance is a $2,000/month add-on
The free tier has no support SLA and allows only 4 concurrent calls
Pro requires a $999/month minimum